Debi Jacques
Loan Officer
Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting...... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Debi was all around excellent to work with!
Reply from Debi Jacques
May 25th, 2026 03:51 PM
Laurel, I appreciate your kind words and am pleased to hear that you found working with me to be an excellent experience. If there's anything else you need or any questions you have, feel free to reach out.
Debi and Fankie where awsome through out the whole process. Every time I called asking quiestions they gave me great answers. I thank them for all the help making a stressful processes as easy as possible.
Reply from Debi Jacques
April 6th, 2026 02:18 PM
Zachery, I'm glad to hear that you felt supported throughout the process. It means a lot to me that you found the assistance helpful and the experience less stressful. Should you have any more questions or need further assistance, please feel...
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Smooth, smooth, smooth! Gone through quite a few purchases in my life and it's generally unpleasant as I'm self employed. Not so this time!
Reply from Debi Jacques
February 11th, 2026 04:27 PM
Celeste, it’s wonderful to hear that this experience felt smooth for you, especially given the challenges of being self-employed. My goal is to make the process as seamless as possible, and I'm glad I could help achieve that for you. If you...
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Very easy to work with. Communicated clearly. Provided all options to consider. Works very fast and efficiently. State of the art technology makes applying for home loan and signing documents fast and easy. Works for clients as an advocate....
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Reply from Debi Jacques
November 20th, 2025 09:53 PM
Joshua, thank you so much for your kind review! I'm glad we were able to get you approved an settled into your new home. Please know that we're always here for any questions you may have and we look forward to helping you in the future.
Great communication which made the process a breeze and they work was done quickly.
Reply from Debi Jacques
November 13th, 2025 11:54 AM
Roberto, it was such a pleasure working with you and thank you for taking the time to leave a great review. I'm glad I had the opportunity to help you get into your new home and provide you with the service you expected. Please don't hesitate...
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I am a repeat client. I go to Debbie and Frankie for all my mortgage needs. They are always kind, honest and great to work with.
Reply from Debi Jacques
October 10th, 2025 09:39 PM
Amanda, we are so grateful for your continued trust and partnership over the years. It's always a pleasure to assist you with your mortgage needs, and we truly appreciate having you as a repeat customer. If you ever have any questions or require...
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Debi has provided exceptional customer service while processing my refinance. I was made aware of the entire process every step of the way. I am a repeat customer and will reccomend Debi Jacques at Alcova Mortgage whenever given the opportunity....
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Reply from Debi Jacques
October 1st, 2025 07:37 PM
I'm grateful for your kind words, George. It's wonderful to know that you felt well-informed throughout your refinance process. Building lasting relationships with clients is important to me, and I appreciate your continued trust. Your willingness...
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Love the personal service, friendly team, and expert advice!
Reply from Debi Jacques
July 22nd, 2025 11:34 AM
Megan, thank you so much for sharing your experience. I'm delighted that you appreciated the personal service and expert advice I strive to offer. It's important to me that my clients feel well-supported, and I'm pleased you found our team...
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How easy and helpful everyone was along the way
Reply from Debi Jacques
July 22nd, 2025 11:34 AM
Gerson, thank you for sharing your experience. I'm glad to hear that you found the process easy and helpful. It's important to me that my clients feel supported every step of the way. If there's anything else you need or any questions come...
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Had a great and effortless experience. communication was constant . Helped me navigate the whole process.
Reply from Debi Jacques
May 13th, 2025 01:16 PM
Thank you so much for your kind review Catherine. It was such a pleasure working with you and we wish you all the best!!
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About
Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.
ALCOVA Mortgage began humbly in southwestern Virginia and slowly grew to serve more states in the Mid-Atlantic and Southeast. In 2008, ALCOVA weathered one of the largest financial downturns in American history only to expand and grow stronger.
Today, ALCOVA continues to thrive, largely because of its roots in a friendship and the passion to serve.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Home Loans
VA Home Loans
FHA Home Loans
USDA Home Loans
First Time Home Buyer Loans
Down Payment Assistance
Jumbo Home Loans
DSCR Loans
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Addresses and Serving Areas
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID#1401836
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance