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Cynthia Holthouse - Branch Manager | NMLS# 452739 in Walnut Creek, CA

Cynthia Holthouse

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Branch Manager | NMLS# 452739

Company Logo
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
Sat
closed
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Overall Ratings
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5 Star
85%
4 Star
11%
3 Star
1%
2 Star
0%
1 Star
3%
Reviews from Web
  • Encompass
    K
    Kristopher M
    Vallejo, CA
    Posted on February 9th, 2025 04:24 PM
    She never gave up!
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    Never give up! You didn't either Kris and your faith in my abilities is the best compliment, thank you. We did it!
  • Encompass
    K
    Kristopher M
    Vallejo, CA
    Posted on February 9th, 2025 04:24 PM
    She never gave up!
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    Never give up! You didn't either Kris and your faith in my abilities is the best compliment, thank you. We did it!
  • Encompass
    J
    Jeff W
    Royal Oaks, CA
    Posted on January 16th, 2025 08:35 PM
    over promised and under delivered. We were supposed to close in 25 days and it took 60. Lack of communication, things that should've been checked off and taken care of weeks before. Challenges do pop up, but those should be the only thing holding...
    read more
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I sincerely apologize that your experience with Mason-McDuffie and myself fell short of expectations. A 60-day close is certainly not our standard, and 25 days, while ambitious, isn't unheard of. I understand your frustration with the lack...
    read more
  • Encompass
    J
    Jeff W
    Royal Oaks, CA
    Posted on January 16th, 2025 08:35 PM
    over promised and under delivered. We were supposed to close in 25 days and it took 60. Lack of communication, things that should've been checked off and taken care of weeks before. Challenges do pop up, but those should be the only thing holding...
    read more
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I sincerely apologize that your experience with Mason-McDuffie and myself fell short of expectations. A 60-day close is certainly not our standard, and 25 days, while ambitious, isn't unheard of. I understand your frustration with the lack...
    read more
  • Encompass
    A
    Alvaro C
    HOLLISTER, CA
    Posted on January 13th, 2025 08:48 PM
    is not ideal.
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I appreciate your feedback, Alvaro. It seems we fell short of your expectations and for that, I apologize. Striving for excellence is always our goal at Mason-McDuffie Mortgage. I would love the opportunity to learn more about your experience...
    read more
  • Encompass
    A
    Alvaro C
    HOLLISTER, CA
    Posted on January 13th, 2025 08:48 PM
    is not ideal.
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I appreciate your feedback, Alvaro. It seems we fell short of your expectations and for that, I apologize. Striving for excellence is always our goal at Mason-McDuffie Mortgage. I would love the opportunity to learn more about your experience...
    read more
  • Encompass
    K
    Karey G
    Hollister, CA
    Posted on November 21st, 2024 03:53 PM
    As a Realtor, I’ve worked with many lenders, and Cynthia truly stands out. She went above and beyond for our mutual client, ensuring every detail was handled with care and professionalism. Cynthia was always available to answer questions, tackle...
    read more
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    Thank you so much, Karey, for your kind words and support. Your review truly reflects the effort I put into every client's needs, and I'm thrilled to see it recognized. I also appreciate your invaluable partnership as a Realtor and look forward...
    read more
  • Encompass
    K
    Karey G
    Hollister, CA
    Posted on November 21st, 2024 03:53 PM
    As a Realtor, I’ve worked with many lenders, and Cynthia truly stands out. She went above and beyond for our mutual client, ensuring every detail was handled with care and professionalism. Cynthia was always available to answer questions, tackle...
    read more
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    Thank you so much, Karey, for your kind words and support. Your review truly reflects the effort I put into every client's needs, and I'm thrilled to see it recognized. I also appreciate your invaluable partnership as a Realtor and look forward...
    read more
  • Encompass
    J
    Joseph A G
    Santa Cruz, CA
    Posted on November 1st, 2024 04:20 PM
    Cut me u. . . . hi
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I appreciate your positive review, Joseph! I'm thrilled to hear your experience with Mason-McDuffie Mortgage was satisfactory. Please don't hesitate to reach out if there's anything more we can assist you with in the future. Thanks again for...
    read more
  • Encompass
    J
    Joseph A G
    Santa Cruz, CA
    Posted on November 1st, 2024 04:20 PM
    Cut me u. . . . hi
    Reply from Cynthia Holthouse
    October 14th, 2026 06:43 PM
    I appreciate your positive review, Joseph! I'm thrilled to hear your experience with Mason-McDuffie Mortgage was satisfactory. Please don't hesitate to reach out if there's anything more we can assist you with in the future. Thanks again for...
    read more
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    About
    Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance
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