Northpointe Bank - Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
Things went well!
Reply from Jeff Morgan - Northpointe Bank
September 16th, 2026 01:18 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
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Brady Johnson - Northpointe Bank
Things went well!
Reply from Brady Johnson
December 26th, 2025 07:20 PM
Thanks for taking the time to leave a review. We value your feedback and the chance to assist with your financing needs.
Stacy always took the time to answer our questions and to keep us up to date. She made a really complicated process feel seamless.
Reply from Stacy Bishop
December 26th, 2025 07:02 PM
Thank you for sharing your experience with us. We appreciate the opportunity to work with you on your home financing.
Professional, kind, clear, prompt, easy process. Beats local bank processes and offerings all to heck!
Reply from Owner
December 25th, 2025 01:20 PM
I'm pleased to know you found the process straightforward and that it met your expectations, Elizabeth. It’s my goal to ensure a professional and efficient experience, so it's gratifying to hear your encouraging feedback. If there's anything...
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Great, easy, clean experience. All parts were clear, kind, respectful, very competative and prompt. After having many loans over 20 years at a local bank and finding their process, options and profesionalism grealy lacking, so glad to have...
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Reply from Jesse Cronen - Northpointe Bank
December 19th, 2025 06:22 PM
Elizabeth, I'm grateful for your feedback. It's wonderful to hear that you found the refinancing process clear and respectful, as those are important aspects of how I strive to operate. I also appreciate you recognizing the competency and professionalism...
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Northpointe Bank - Grand Rapids, MI
Northpointe Bank - Grand Rapids, MI has received a review with 5 star rating from Bryan D
He got the deal done.
Reply from Parker Chitty
December 26th, 2025 04:10 PM
I appreciate you taking the time to share your experience. Thank you for trusting us with your home lending needs.
BJ was fantastic. From my first conversation to closing I felt confident that he was looking out for whar was best for me. I never felt concerned or nervous and regularly had communication and questions answered. Even my realtor said BJ was...
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Reply from BJ Maselli
December 19th, 2025 07:31 PM
Josh & Mikayla,We are so happy for you on the purchase of your first house & we hope it brings you wonderful memories in the years to come! Thank you so much for the kind words and for allowing us to be a part of it. Best Wishes!
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Michael Quin - Northpointe Bank
Michael was recommend from a financial advisor. When i called he was quick on the callback and had # to us within 24 hours. Easy to work with, pleasant and responsive to all questions asked.
Reply from Michael Quin
December 26th, 2025 03:30 PM
I really appreciate the feedback and am looking forward to working with you again.
One person per loan would help. There were so many people asking for documents, sometimes the same document. More streamlined document arranging or one simple list of items to provide would help. It got very muddy and confusing at times.
Reply from Zach Emerson
December 26th, 2025 03:23 PM
Thank you for sharing your experience with us. I appreciate you giving us the chance to be part of your home financing process.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender