North Pacific Headquarters, Ann Arbor, MI

My experience with Franklin was mixed. He was polite and knowledgeable, but there were times when I felt a bit out of the loop. When we did talk, he explained everything well. I just wish the communication had been a bit more consistent.

Overall, working with Franklin was a good experience. He guided me through each step and took time to answer my questions. A few minor delays here and there kept it from being perfect, but he was always respectful and professional, which I...

Frank was patient and helpful throughout most of the process. He explained things clearly and made sure I understood my options. There were a couple of moments where I wished communication moved a little faster, but overall he did a really...

Arlene brought a lot of comfort to a pretty stressful time. She wasn’t just doing her job, she actually seemed to care, and that meant a lot. Not everything went perfectly smooth, but she was steady and supportive the whole way. I’d definitely...

Good experience with Arlene. She explained things clearly and made sure I didn’t feel lost, which I appreciated more than I expected. There were a few bumps in the timeline, but she handled them well and stayed professional throughout.

Arlene was warm, knowledgeable, and easy to talk to. I felt like she really listened to what I needed instead of rushing me through the process. A few moments of waiting here and there, but overall she made things feel manageable and less stressful....

Working with Arlene was a really positive experience. She was patient and kind, especially when I got anxious about the paperwork. There were a couple of small delays, but she always did her best to keep me updated. I truly appreciated her...

Arlene McCoy was a true lifesaver during this whole process. I honestly went in feeling overwhelmed, but she had this calm, reassuring way of breaking everything down so it didn’t feel scary. She checked in on me regularly and genuinely cared...

My experience with Annette was good overall, but there were a few moments where communication felt a little slow and I wasn’t always sure what the next step was. She was friendly and helpful when we did connect, just wish the process had been...

Great working with Annette. She explained things clearly and was always willing to answer questions. There were a few minor delays, but she handled everything professionally. Would definitely recommend her.