NEO Home Loans - Powered By Better, New York, NY
New York, NY
We created the NEO Home Loans logo as a symbolic commitment to our relationship with you. We believe the closing of your home loan is where our relationship and guidance begin.
As your financial situation evolves and changes, we will be th... Show More
Location & Business Hours
Business Hours
Wed
24 hours(Open now)
Thu
24 hours
Fri
24 hours
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Reviews from Web
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Very helpful and understanding. Entire process went smoothly.
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Communication on what documentation was needed was explained well, and was given time to compile needed paperwork. Never felt pressured, and everyone was understanding that this is a stressful time.
Always replied to my questions in a timely manner
Communication is key! Sheila and her team were excellent at keeping me informed and explaining everything, every step of the way. Thank you so much, Sheila, Ryan and Darlene!
Reply from Sheila Merrill
May 23rd, 2026 07:56 PM
Leslee, I'm glad to hear that you felt well-informed throughout the process. Communication is indeed so important, and I'm thankful for your kind words about Ryan, Darlene, and me. If you have any future questions or need assistance, please...
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Dave made the process as easy as possible. He explained everything in a very clear and simple way.
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Ken is definitely someone you want on your buying team.
Reply from Ken Watson
June 8th, 2026 03:22 PM
Thank you so much Julia! We loved working with you and look forward to managing your loan for the future.
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Communication, speed of loan, and overall experience.
Reply from Erik Gascho
July 16th, 2026 02:06 PM
Carla, I'm pleased to know that the communication, speed of the loan process, and your overall experience met your expectations. It's important to me that the entire process is smooth and efficient for you. If you have any more feedback or...
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Unmatched Transparency and Strategic PlanningI cannot say enough great things about the level of execution Jim Juergens and his team provide. Jim went above and beyond to guide us through a complex DFW property search, providing a level of...
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Reply from Jim Juergens
May 26th, 2026 06:00 PM
David — my team and I really appreciate the kind words and trust throughout the process. It was a pleasure helping you navigate everything, and I’m grateful you recognize the bigger-picture approach we try to bring to every client relationship....
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and informative every step of the way. They listen Edto and respected our opinions and needs. They followed through at each point, making sure we were always on track.
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The software is very poor and difficult to use. At times it seemed like documents that had already been loaded were requested multiple times, which was frustrating.
Reply from Jim Juergens
May 26th, 2026 05:57 PM
Clarke, thank you for taking the time to submit a review. The technological aspect is improving daily and we appreciate your feedback, that is the only way we will get better. It was a pleasure having the opportunity to get you into your new...
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About
We created the NEO Home Loans logo as a symbolic commitment to our relationship with you. We believe the closing of your home loan is where our relationship and guidance begin.
As your financial situation evolves and changes, we will be the constant guide you can count on. We aspire to become the most valuable person in your life when it comes to real estate and finance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Branch
Time Zone
Central Standard Time (CST)
Disclaimer
BETTER MORTGAGE RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS, PROMOTIONS AND BENEFITS AT ANY TIME WITHOUT NOTICE. Rates and Terms are subject to change at any time without notice and are subject to state restrictions. The Better Home Logo is Registered in the U.S. Patent and Trademark Office. © 2026 Better Home & Finance Holding Company and/or its affiliates. Better is a family of companies. Better Mortgage Corporation provides home loans: Better Real Estate, LLC and Better Real Estate California Inc License # 02164055 provides real estate services; Better Cover, LLC sells insurance products; and Better Settlement Services provides title insurance services; and Better Inspect, LLC provides home inspection services. All rights reserved. Home lending products offered by Better Mortgage Corporation. Better Mortgage Corporation is a direct lender. NMLS #330511. 1 World Trade Center, Floor 80, New York, NY 10007. Loans made or arranged pursuant to a California Finance Lenders Law License. Not available in all states. Equal Housing Lender. NMLS Consumer Access