Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Tim Steele
After Leslie went on Vacation the communication was greatly lacking. My experience up to that point was amazing and what I expected. Even after she returned she followed up to let me know what to expect and watch for when I got the first bill....
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Reply from Tim Steele
September 27th, 2025 05:33 AM
Sandra, thanks for your feedback, and I’m sorry that me and my team didn’t meet your expectations. We closed very early to accommodate your move before the school year, and my daughter leaving for college, but clearly we needed to do better....
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Melanie Rowe
Melanie was super friendly, great at communicating and keeping me up to date. She was willing to work around my very chaotic schedule and answer all my questions.
Reply from Melanie Rowe
December 16th, 2025 05:14 PM
I appreciate your kind words, Tasia. It's important to me to provide clear communication and accommodate schedules as much as possible, so I'm glad you felt supported. If there's anything more I can help with, don't hesitate to let me know.
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Sacramento
Sacramento has received a review with 5 star rating from Wendy G
Reply from Owner
October 30th, 2025 12:00 AM
Thanks, Wendy! :)
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Riley Hayes
Riley new exactly how to help me with my refinance . he was able to walk me through each step and made sure I understood what everything meant.
Greg went to great lengths to find and finalize the right loan for me. He was diligent and very helpful from application to closing. I'll be glad to refer business to him.
Reply from Greg Mitchell
September 30th, 2025 02:18 PM
Thank you so much Janet. It was an absolute pleasure helping you out. I'm very thankful we were able to find a way to get everything done for you!
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Brandon was very easy to work with, he kept us informed throughout the process and answered all our questions regarding the loan. I have already recommended Brandon to family and friends who are looking for a loan.
Reply from Brandon Huff
September 26th, 2025 03:06 PM
Your decision to recommend me to your family and friends means a lot, Kevin. I'm glad I could make the process clear and straightforward for you by keeping you informed and addressing your questions. If there's anything else you need, please...
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April Ramker
Timely communication
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Debbie Mirabelli
Debbie was communicative, knowledgeable, and very patient. Its very important to work with lenders who let you know what each part of the process is and educate you. Debbie checked all the boxes! As an agent I would work with Debbie Again she's...
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Katerina was very timely and thorough with communications regarding the transaction, and was also very generous with her time and availability.
Reply from Katerina Stephens
September 27th, 2025 03:06 AM
Thank you, Nick! It was a joy helping you and John! I truly appreciate your loyalty and kind words about my communication and availability. Making sure that everything was clear and timely is always my priority. If there's anything else I can...
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Kesha Lee
Kesha is so easy to talk to and kept us informed every step of the way. The whole process ran smoothly.
Reply from Kesha Lee
September 26th, 2025 06:31 PM
Thank you! Enjoyed working with you!
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
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