Mason-McDuffie Mortgage, San Ramon, CA
San Ramon, CA
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Mike was amazing throughout the entire process super communicative, answered all of our questions and concerns . Guided us the entire way It couldn't have gone better would fullly recommend .
Reply from Michael McIntosh
December 15th, 2025 07:34 PM
Hi Justin, I'm humbled by your kind words. It was a pleasure working with you and Kelsey again, your repeat business and referrals are the greatest compliments that I could receive. I will continue to monitor your mortgage and alert you as...
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I am so grateful for Kathy! She was so helpful and thorough through the whole process. When we reached out to Kathy with a question she was very quick to respond, explain in simpler terms, so we could understand and helped us through each step...
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Kathy's knowledge of the home refinancing process and great customer service.
start to finish, Kathy was great… I contacted Kathy on a weekend not expecting to hear from her until Monday and she got back to us within a couple of hours and set an appointment that was convenient for us and make sure we understood terms...
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Cayce Connell
Cayce is awesome and went above and beyond
Reply from Cayce Connell
December 1st, 2025 06:37 PM
Thank you, Madison. You were a pleasure to work with. Congrats on the amazing leap you took with the refinance.
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Our refi was super quick--start to finish in 2 weeks. Suzy was very knowledgeable and highly responsive to our questions. Mistakes (most of them mine) were caught and quickly corrected. Everyone was pleasant to deal with. What more can you...
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Reply from Suzy Dukelow
November 27th, 2025 05:55 PM
Thank you for your excellent review Mark. You are officially the fastest refi I have ever closed. Everyone was pleasant, especially you and Bev. It has been a pleasure to help you. Happy Thanksgiving. Suzy
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Larry Wallace
Larry goes above and beyond and takes the time to personally explain every step in the process.
Reply from Larry Wallace
February 7th, 2026 08:59 PM
Thanks Brandon - when is the next one?
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Great communication!
Patty was very informative, she was always quick to answer any questions we had. My husband and I had both been through divorces years ago, although we had done a lot of work to get our credit back in good standing, we had somethings still...
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Reply from Patty Seagrave
November 28th, 2025 06:51 PM
Thank you for that kind review. I enjoyed working with both of you. I know sometimes the mortgage process can be frustrating but you were a champ. We agreed we may have to work a little harder to get through the process due to some old stuff...
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Greg was very responsive and helpful.
Reply from Owner
January 9th, 2026 09:49 AM
Thank you Wendy. It was an absolute pleasure to work with you!
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2019
Time Zone
Pacific Standard Time (PST)
Disclaimer
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.