Lumin Lending, Irvine, CA

I explained that the other company, RM, was horrible with communication and was assured by Michael Douthwaite that Zillow was better. HA I texted Michael on several occasions with no response. Then on 11/24 I asked him if this review email...

I had been waiting for over 3 months to close with another lender and kept getting excuses for why things were taking so long. I inquired with Lending Tree and Jason responded immediately. He was courteous and extremely helpful. My refinance...

Kevin Pham did a great job walking me through the refi process. Kevin was able to complete funding within 20 days while other lenders were suggesting a 45 day lock. Kevin was available by phone and email when I had a question. His customer...

Wow! Kevin and team had delivered! I am surprised that we were able to close the refinance for this investment property within 30 days! I like the Zillow Portal where I felt safe uploading all supporting documents. It is easy to use and very...

After an unbelievably bad experience with another loan officer, we were so fortunate to find Jason. He provided us with outstanding service in all areas -starting with obtaining the right product (mortgage/rate/closing costs), all the way through...

I was very skeptical and doubtful, but Jason earned my trust and respect by showing me the actual numbers of loan rates, all the costs and fees, and comparison tables of different choices. He was honest and showed integrity, extremely pleasant...

Jason was great to work with. He was always easy to get hold of. He made the process go super smooth. The whole thing went much faster than anticipated. We would definitely recommend.

My refinance experience with Kevin Pham and has been fabulous. He was very attentive, responsive and answered all of my questions so promptly. He made this process painless and seamless. I have not experienced customer service like this in...

Closing early in the month means we almost got 2 months without payments and John was very fast to close. From start to finish less than 3 weeks. Zillow was able to provide a better baseline rate than Wells Fargo so this was a no brainer.

I reached out to Zillow on a lark after my normal mortgage broker couldn't get me any better than my current rate for an investment refi. Mike gave us several options and we ended up dropping over 1 full point! Mike always gave full and complete...