
Golden Empire Mortgage, Inc, Bakersfield, CA
Bakersfield, CA

Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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This experience was fantastic because Michelle Ota guided us through every step with patience and dedication. She was always available to answer any questions we had, making the process much smoother. Even when one program became unavailable,...
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Reply from Michelle Ota
October 3rd, 2024 05:08 PM
Hi Daisy, thank you so much for your glowing review and 5-star rating! I'm thrilled to hear your experience was fantastic. Guiding you through the process and being there for you while making sure everything ran smoothly was my top priority....
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Was available to answer all questions and explained with understanding. I felt that I had an advocate during the process and was pleased with the outcome.
Friendly service and sound advise.
Open communication. The knowledge that Greg has is invaluable. Wouldn’t of done this with anyone else.
My husband did all the communicating with Art and he always speaks so highly of him. All our needs were well taken care of. It seemed as though we were a priority always! Thank you Art for a great experience!
Reply from Arturo Esparza
October 8th, 2024 10:11 PM
Dana, you've made my day! Tell Mike I said hi, and that I appreciate him saying such great things about me (though I'm sure he was slightly exaggerating 😉). Seriously though, thank you both for your trust and for allowing me to help you with...
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Overall great customer service and excellent communication. Will definitely be using them again and referring friends on over to you guys.
We had a fantastic experience with Eric! We purchased our first investment property and the process was smooth and positive. Eric was always professional, thorough and very communicative. We will definitely be coming back for our next investment!...
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Reply from Fidel Dorado
October 3rd, 2024 04:23 PM
Thank you so much for your positive feedback and for giving Eric a 5-star rating, Yesenia! It's great to know that his professionalism and communication skills contributed to a smooth and positive process for the purchase of your first investment...
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Milo is super communicative and explains thing is great detail to ensure you understand everything.
Fidel Dorado has received a review with 5 star rating from Vanessa H
Reply from Owner
February 3rd, 2026 12:00 AM
I'm thrilled to hear that your experience was excellent. A 5-star rating is always what we aim for. Your positive feedback means a lot to us. We look forward to assisting you in the future.
Joe and his team made the refi process as painless as I've ever experienced, and I deeply dislike finance. I'll be sending my friends his way.
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California. For more information, visit www.gemcorp.com.
Click GEM Mortgage Branches to view branch locations.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Branch
Time Zone
Pacific Standard Time (PST)