FirstBank Mortgage, Franklin, TN
Franklin, TN
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality ed... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
They make the process of getting your new construction loan into a mortgage easy and fast . great communication very well pleased
for
FirstBank Mortgage - Mt. Juliet - 2738 N. Mt. Juliet Rd.
John and team were great at keeping in contact and updating as things progressed with the purchase of our house .
Reply from Owner
February 23rd, 2026 05:56 PM
Hello, Chandler! We appreciate your positive feedback about your experience. We take pride in serving our customers-thank you for trusting us!
for
John and team were great at keeping in contact and updating as things progressed with the purchase of our house .
Reply from John Burkeen
March 18th, 2026 03:34 PM
Congratulations again! I appreciate the opportunity to work with you guys. I'm always available if you have any questions or concerns. Enjoy your new home!
for
Michael Wilson
Michael has helped me several times with home buying and now refinancing and always so good with answering any questions I have
Tonya was so easy to talk to, always available, and always encouraging even when we hit some unexpected speedbumps. The online portal was great as well and easy to use.
Reply from Tonya Hinesley
September 23rd, 2026 05:12 PM
Hi Brenton, hope you and the family are doing well, I enjoy seeing the family on Facebook, let me know if you have any questions and need anything. Thanks so much, Tonya
Great customer service and communication and acurate updates throughout the loan process .
Reply from The Jason Lee Group
February 23rd, 2026 03:17 PM
Thank you for highlighting the strong customer service and communication you experienced, Andrew. It's important to me that accurate updates are provided throughout the loan process, and I'm glad to hear that we met your expectations. I appreciate...
read more
Martin was professional, courteous and attentive. He always made himself available for any questions and follow-ups. Martin made the whole process easy and enjoyable.
Reply from Martin Bennett, "The Bearded Banker...
February 23rd, 2026 03:34 PM
It's wonderful to hear that your experience was both smooth and pleasant, Steven. I strive to be professional and attentive, making myself available for any questions or follow-ups you might have. Knowing that this approach eased the process...
read more
Martin is the best! Always adresses client concerns and stays on top of the process.
Reply from Martin Bennett, "The Bearded Banker...
February 23rd, 2026 03:33 PM
It's wonderful to hear such positive feedback, Misty. I strive to address client concerns promptly and ensure the process runs smoothly. Your satisfaction is important, and I'm glad my efforts have made an impact. Thank you for choosing FirstBank...
read more
Follow up was excellent.
Care for my client was noteworthy.
Excellent communication with my entire team was remarkable.
Reply from Tonya Hinesley
September 23rd, 2026 05:13 PM
Hi Kathy, hope you are doing well, thank you for trusting me with your clients, let me know if you need help with anything.
Thanks so much, Tonya
for
This was my second time working with Derek and he was kind, professional, and extremely efficient as we were on a tight timeline. I would highly recommend working with him on your mortgage.
Reply from Owner
February 23rd, 2026 05:56 PM
Hello, Sabrina! We appreciate your positive feedback about your experience. We take pride in serving our customers-thank you for trusting us!
2571–2580 of 42083
About
Our core purpose is to help others get to a better place. That better place may be getting out of an apartment complex and into a home with a fenced-in backyard. That better place may be buying a home in a zip code that ensures a quality education. That better place may be a home that will serve as the backdrop for family memories for generations to come. Each day, we proudly strive to honor our purpose and the people who put their trust in us.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC. Equal Housing Lender. FirstBank Institution NMLS# 472433