First Horizon Bank, Memphis, TN
Memphis, TN
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
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I am very appreciative of how helpful Ariel Waterman was during the lending process. She was very thorough and incredibly responsive, answering my calls, texts, and emails so quickly! She was quite knowledgeable, and made sure to explain everything...
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Process was easy. Brad and his team are the best. I do not have a single complaint.
Reply from Brad Smith
September 23rd, 2026 02:31 PM
Thank you so much for the kind words. I hope everything has been going well since we last spoke! Let me know if you ever need anything at all.
I had a very smooth and positive closing experience with Robert Spiegel and the team at First Horizon. Robert was knowledgeable, responsive, and made the entire process feel seamless from start to finish. He kept me informed at every step,...
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Reply from Robert Spiegel
December 29th, 2025 05:01 PM
I'm glad to hear about your smooth closing experience, Kimberly. It was great to work with you (again), and I appreciate your kind words. Keeping you informed and ensuring the process was seamless is always my goal. Thank you for your trust...
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Nicole was very prompt with her communication throughout the process. She was able to guide us through the mortgage process all the way to final approval on a tight timeline. When a complication on the seller's side affected timing, Nicole...
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Reply from Nicole Evans
December 29th, 2025 05:07 PM
I'm glad to hear that I could assist you effectively, Charles. Navigating the mortgage process can be complex, and I'm pleased that my communication met your needs, especially with the tight timeline and unexpected challenges. It's always rewarding...
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Kelvin was outstanding from start to finish. He was extremely knowledgeable, responsive, and proactive in guiding us through the loan process. He communicated clearly, addressed concerns quickly, and worked diligently on our behalf. We felt...
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Heather were so helpfu, explain all the steps that we need to take.
Reply from Heather Roberts
January 21st, 2026 08:47 PM
I'm grateful for your feedback, Iurii. It's important to me that you fully understand each step of the process, and I'm pleased to know that my explanations were helpful. If you have any further questions or need assistance, please feel free...
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Heather and her team are amazing! Without them helping me through the process I wouldn't have been able to manage on my own!
Reply from Heather Roberts
January 21st, 2026 09:25 PM
Melissa, I truly appreciate your feedback. Supporting you through the process and ensuring that you felt comfortable is very important to me. If there’s anything further I can do to assist you, please don’t hesitate to let me know.
Everyone we worked with during this experience was incredibly kind and patient during the whole process. Susie helped make everything as easy as possible and was really enjoyable to work with.
Reply from Susan Eddington
December 30th, 2025 09:12 PM
It was wonderful working with you. Thank you for the 5 star rating. Your kind words are truly appreciated. If there's anything else I can assist with in the future, feel free to let me know.
The fact that Michelle kept me up to date and on track of what I needed and what was coming up.
Exc communication; easy to navigate portal;
Reply from Michael Ribas
December 24th, 2025 03:40 PM
Thank you, Celso! I'm glad you found the communication helpful and the portal easy to navigate. Your feedback means a lot, and if there's anything more, I can assist you with, please let me know.
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About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.