First Federal Bank of Kansas City, Leawood, KS

Leawood, KS

4.87

(5,070)

Mortgage

Mortgage Loan Officer

Contact Info

(816) 241-7800

Leawood, KS

https://www.ffbkc.com/

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4.87

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Experience.com

4.86

(4.5K)

Zillow

4.93

(467)

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5.0

(28)

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I started this process and everything seemed legit. A couple of weeks into it, after I had sent all the required paperwork, they just dropped off the face of the earth. No response to any emails or phone calls to either of the two people I...

Reply from Owner

April 2nd, 2012 12:00 AM

We sincerely apologize for your experience with FFB. First, your information provided is kept securely based on the requirements of our regulators so you need not have a concern about your personal informations safety. Second, I am glad that...

Wow, what a spectacular failure for customer service! I requested refi quotes on Zillow and their name popped on the the top of the list with superior rate (3.5%). They listed some fees within reasonable range. I responded to the quote, and...

Reply from Owner

March 7th, 2012 12:00 AM

We're very sorry we were not able to speak with you in a timely manner. We did try several times to reach you both with voice mail and e-mail. If you left a message when you called back, we apologize for not immediately returning your call....

Todd Shaver and Misty were great to work with. This is our 6th home purchase and this was by far the best loan experience we've had. Todd is professional and efficient and managed to get us to closing in less than 30 days. I really appreciated...

The mortgage professional was prompt, courteous, knowledgeable and helpful. The entire refinancing process went smoothly and there were no surprises.

I was at first wary about dealing with an unknown lender over the web, but Troy at FFB put me at ease with his personal style and low pressure manner. I felt better when I found FFB's website and understood them to be primarily a brick & mortar...

Reply from Owner

February 8th, 2012 12:00 AM

Thank you for the opportunity to help you refinance your home! We're glad that you are satisfied with your home loan and the professional service you received from your Home Loan Consultant. However, we do apologize if our secure document transfer...

From the minute we did a Zillow search to determine the price of our home, to the evening of the closing of the loan, the experience was outstanding. First Federal Bank went out of their way to work within our guidelines to close the loan within...

Everything went very smoothly, Troy was exceptionally easy to deal with and always very responsive.

Started this process less than 30 days ago under the caveat we would complete the refinance as long as we could close in 2011. First Federal said they could do it and expedited the entire process. They offer a secure website which allows you...

I shopped around using Zillow's lender features. First Federal was one of the top values that popped up on a sort at the time of my lender search (mid Oct. '11). After talking to four or five of the comparably priced lenders listed, I contacted...

Very professional loan officer. Explained to me in details the whole refinancing process. Worked hard and find the time to make sure I was able to avail of the best financing APR offer. Was in contact with me throughout the whole refinancing...

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About

Our purpose is bigger than profit. It’s about giving back to the people and communities we serve. So we can all prosper together. Our mission is simple - help people build a better financial future. As a mutual bank, helping individuals and families save for the future has been in our DNA for over a century. We don’t have an owner or any stockholders. All profits are re-invested into making home loans and building reserves for the future. Our no-nonsense approach to banking has helped us become one of the largest mutually owned banks in the Midwest, with more than $700 million in assets and over 25,000 customers across Kansas City.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

1934

Time Zone

Pacific Standard Time (PST)