ALCOVA Mortgage, Roanoke, VA

Showing You The Way Home

Roanoke, VA

4.95

(31,967)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 462-5268

Roanoke, VA

https://alcova.com/

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4.95

(31,967)

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5 Star

98%

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1 Star

Russell was through and communicated well

Reply from Russell Smith and The Dream Team at...

September 8th, 2025 02:06 PM

Mollie, I appreciate your feedback. It's great to know that thoroughness and effective communication were part of your experience. Keeping clients informed is important to me, and I'm glad it was helpful for you. If there's anything more I...

Stephen and his team were so patient, kind, and knowledgeable. They made the home buying experience less scary and a lot more fun. I felt like I was getting answers to my questions in a timely manner that really helped me make the best informed...

Reply from Stephen Knorr

September 11th, 2025 01:31 PM

I appreciate your kind words, Emily. I'm glad to hear that the home buying experience was enjoyable and less daunting for you. It means a lot to me that you felt well-informed and that your questions were answered promptly. Your recommendation...

Everything was super easy and Zac was very friendly and professional .

Reply from Zach Melder

September 11th, 2025 01:02 PM

I'm pleased to hear that you found the process straightforward and appreciated the friendly and professional service. Making things easy for my clients is a key priority, and I'm glad it contributed to your positive experience. If you need...

Sheri helps keep the process seamless for our mutual clients! She is great with communication and works hard to help our clients meet their goals.

Reply from Sheri Wall

January 16th, 2026 03:03 PM

Thank you so much for your kind words! I truly value our partnership and always strive to make the process as smooth as possible for our clients. Communication and teamwork are so important, and I’m grateful to work alongside you to help clients...

Closed in under 30 days

Reply from Matthew Crizer

September 11th, 2025 12:35 PM

I appreciate knowing that the process was completed efficiently for you. If there's anything else I can assist with, don't hesitate to let me know. Thank you for entrusting me with your mortgage needs.

Communication not totally accurate

She was knowledgeable, dove deep in the subject matter to help me understand, and was just a kind human being that throughly explained the different steps involved in the process of buying a house . Thank you Sheri for your professionalism...

Reply from Sheri Wall

January 16th, 2026 03:03 PM

Thank you for the 5-Star review. If you need anything, feel free to give us a call.

Jamey and Crystal were available any time we needed them. They made the process a breeze!

Reply from Jamey Roberts

September 11th, 2025 10:33 AM

I really appreciate your feedback, Kristen. It's great to know that Crystal and I could make the process straightforward for you. If you have any more questions or need further assistance, please feel free to reach out anytime.

Russell kept us informed each step of the way. He gave us good information to make the best decisions regarding our mortgage.

Reply from Owner

October 25th, 2025 07:50 PM

Thank you so much Ramona and congratulations on your closing of an amazing investment property which I'm sure you will have many more successes! Thank you! Russell Smith

Russell was always communicative and professional.

Reply from Russell Smith and The Dream Team at...

September 8th, 2025 10:44 AM

Ramona, I appreciate your feedback. Knowing that my communication and professionalism met your expectations means a lot to me. If there's anything further I can assist you with, please don't hesitate to reach out. We look forward to working...

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About

At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way. We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Down Payment Assistance

Conventional Home Loan

Mortgage Refinance

USDA Loans

Non-QM

DSCR Loans

Cash-Out Refinances

Bank Statement Loans

Our Company

Year Started

2003

Time Zone

Eastern Standard Time (EST)

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