Top 5%
Clay Carroll at CrossCountry Mortgage
Originating Branch Manager | NMLS #513125
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
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Great experience, communication and professionalim. 10 out of 10 recommended!
Great experience, communication and professionalism all around! 10/10
Reply from Clay Carroll
November 12th, 2025 02:28 PM
I enjoyed working with you. Thanks for the great feedback.
Prompt action, customer service and sincerity.
The team made the process incredibly simple and efficient. My previous mortgage (13 years ago) required multiple onsite meetings. The process we were able to go through did not require any face to face meetings which was very beneficial for...
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Reply from Clay Carroll
October 7th, 2025 03:48 PM
It's great to hear that the streamlined process worked well for your busy family schedule, Nicholas. Making everything simple and efficient is a primary goal, and I'm glad this approach suited your needs without the need for onsite meetings....
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Clay and his team were very helpful every step of the way. We were very happy with the seamless and stress free process through them
Reply from Clay Carroll
September 18th, 2025 05:30 PM
I'm glad to hear that you found the process seamless and stress-free with my team's assistance. Providing support every step of the way is my goal, and I truly appreciate your positive feedback. Thank you for sharing your experience with CrossCountry...
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Brandi in particular was very helpful in navigating the process on the signing
Reply from Clay Carroll
September 5th, 2025 05:10 PM
I'm grateful to know that Brandi's assistance was particularly helpful during the signing process. It's important to me that every step is navigated smoothly, and I'm pleased you felt supported. Thank you for sharing your experience with us!...
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Clay Carroll at CrossCountry Mortgage has received a review with 5 star rating from Fred B
THe team guided us through the process. THey drove to a timely that made the final steps inthe process very easy.
Reply from Clay Carroll
July 30th, 2025 02:44 AM
I'm pleased to hear that the guidance from my team made the final steps of your process easy and timely. Ensuring a smooth experience is always a priority, and it's gratifying to know we met your expectations. Thank you for taking the time...
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This experience was amazing from beginning to end. Clay and his team got us into our dream house and made it a fun and stress free process. We couldn't be happier with how this meant. Effective and efficient team . Top notch service throughout....
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Reply from Clay Carroll
July 29th, 2025 12:35 PM
It's wonderful to hear that your experience from start to finish was both fun and stress-free. Helping you get into your dream house is what makes this work truly rewarding. I'm delighted to know that you are pleased with the service my team...
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Impressive and talented!I never thought buying a home would be this painless, from the cradle to the grave it was smooth sailing. I can't thank this team enough for their professionalism and attention to detail. We closed in a month! Five Stars...
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Reply from Clay Carroll
July 21st, 2025 07:38 PM
I'm so glad to hear that you and Rachel found the process of buying your new home to be smooth and efficient. It was my pleasure to assist you in navigating everything from start to finish. Your satisfaction with the team's professionalism...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #513125 | Branch NMLS #2623104
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Home Building Association of Richmond
- Richmond Association of Realtors
Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- 513125
Hobbies
- Fishing
- Golf
- Duck Hunting
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095