Top 5%
Clay Carroll at CrossCountry Mortgage
Originating Branch Manager | NMLS #513125
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consid... Show More
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Timely communication
Reply from Clay Carroll
October 20th, 2024 06:06 PM
I'm thrilled to hear you were satisfied with the communication throughout our process, Lisa. Your feedback is much appreciated. At CrossCountry Mortgage, we strive to ensure timely and efficient communication to provide the best service possible....
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I was kept informed every step of the way.
My questions were answered in a very timely manner.
Reply from Clay Carroll
October 4th, 2024 12:43 PM
I'm really glad to hear that you felt well-informed and that your questions were addressed promptly, David. It's important to me to keep the lines of communication open and make sure my clients understand each step of the process. I appreciate...
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Great team!
Reply from Clay Carroll at CrossCountry Mortga...
September 29th, 2024 12:10 PM
I'm thrilled to hear you had a positive experience with our team, Robin! It's always our top priority to ensure our customers are satisfied with our services. Your 5-star review is greatly appreciated. Don't hesitate to reach out if you need...
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The communication and customer service was fantastic!
Reply from Clay Carroll
September 1st, 2024 07:07 PM
I'm thrilled to hear that you had a great experience with our communication and customer service, Amanda. Your feedback means a lot to me and to everyone here at CrossCountry Mortgage, LLC. We always strive to provide the highest level of service...
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Clay and his team kept me updated with all the information needed to make the process of closing in 30 days run smoothly.
Reply from Clay Carroll
August 29th, 2024 04:29 PM
I'm so glad to hear that the process ran smoothly and you felt well informed throughout the 30-day closing period, Mahogany. Such feedback is why we do what we do at CrossCountry Mortgage, LLC. It's important to us that our customers feel supported...
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Great communication and response time.
Reply from Owner
September 22nd, 2024 12:38 PM
Thank you so much Min! Hope you guys are loving your new home!
Great communication and response time.
Great communication and response times.
Reply from Clay Carroll
August 16th, 2024 12:17 PM
I'm thrilled to hear that you were satisfied with our communication and response times, Min! Your positive feedback means a lot to me and the entire team at CrossCountry Mortgage, LLC. We strive to provide top-notch service, and it's great...
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Thanks to Clay's rep in the region my offer had a heavier weight for consideration and ultimately played a role in getting accepted..
Reply from Claiborne Carroll at CrossCountry M...
July 12th, 2024 03:33 PM
I'm thrilled to hear that I was able to assist in making your offer more appealing, Harold. It's important to me that my clients have every advantage possible in their home buying journey. I'm glad to know that my reputation added that extra...
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I highly recommend working with Clay and his team! I’ve now worked with them on the purchase of two homes and both times they were absolutely phenomenal and a pleasure to work with. Clay and Jessica have a wealth of knowledge and were always...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Midlothian, VA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #513125 | Branch NMLS #2623104
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Home Building Association of Richmond
- Richmond Association of Realtors
Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- 513125
Hobbies
- Fishing
- Golf
- Duck Hunting
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095