Charles Toll at CrossCountry Mortgage
Senior Loan Officer | NMLS #1783114
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in San Juan Capistrano, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeown... Show More
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Charles and his team made every processes easy. In addition, all my questions and requests were addressed promptly.
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
Thank you Jesus
Charles and his team was very professional and helpful every step of the way. Always available to answer questions via phone call or email. You can rest assure that Charles and his team will work hard for you just they have done for us.
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
Thank you Ryan. I really hope you and your family love your new home; we know that being self-employed can be complicated for a lot of lenders and I'm happy that our Bank Statement product was able to help your family with your new dream home....
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Smooth process, no snags
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
Thank you Daniel.
Charlie is a true pro!
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
That means a lot Andrew. I hope you're loving South Carolina as much as I do
Kind of surprised that tax return transcripts were required. I thought they wouldn't be. Also I signed a paper saying that I had received the appraisal report. But, to date, I still have not received it. These are minor irritations, but it...
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Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
We should have better explained what to expect and why you received the documents and requests you did. Thank you for your trust, and your feedback will only make the experience better for our future clients.
Horrible, customer service, doesn't call back or answer messages. You give him all the information they ask for and nothing. After 2 months someone else calls apologies, transfers you to someone else and you have to explain everything again...
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Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
It seems there was some miscommunication, Vivian, and I'm very sorry to hear about how it made you feel. Although you and I didn't work together or speak, we're all part of the same team and I wish I could have made this better for you.
Great person to work with professional and informative. They got the funding I needed when being self employed makes it more difficult. Definitely highly recommended for anyone in need. Thanks for the help.
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
Thank you David. It was a pleasure working with you and your family; I know find the right lender to work through a bank statement loan when you're self-employed can be challenging so it makes me happy that you found us. I hope your new clients...
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Fast and easy
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
Thank you for choosing to work with us Christopher.
Excellent communication. Timely responses. Clear answers to questions.
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
We appreciate your business Kobi. It was amazing to close your loan in under 10 days, we couldn't have done it without your cooperation.
Thou it was a challenging process to go through all by myself. Charles and Kayla were both very helpful and they came through! I got the funding that I needed and was able to close
Reply from Charles Toll at CrossCountry Mortga...
July 6th, 2026 09:09 PM
We were very bhappy to be your guide for your bank statement loan. Thank you Bert.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in San Juan Capistrano, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1783114 | Branch NMLS #1790854
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Year Started
2018
Time Zone
Pacific Standard Time (PST)
Licenses
- 1783114
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095