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Cathy Strawn, Ruoff Mortgage

Name: Ruoff Mortgage Company
Telephone: +1-317-590-6343
Rating: 4.95

VP Branch Manager | NMLS# 132721 | Ruoff Mortgage ...

4.95

(114)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 590-6343

Carmel, IN

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.95

(114)

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Experience.com

4.94

(91)

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5.0

(23)

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Communication, assistance with forms, friendliness of loan officer, professionalism.

Reply from Cathy Strawn

December 26th, 2023 08:00 PM

Hi Adam,We are so excited to have helped you with your recent refinance and glad to hear you are pleased with our services and personal approach once again. We always enjoy working with you and Marcia and look forward to the next opportunity...

Michael Strawn was fantastic and knowledgeable - highly recommend!

Reply from Cathy Strawn

December 26th, 2023 07:50 PM

Hi Nomi, Michael and I appreciate the opportunity to work with you and Mike to purchase your first home! We are thrilled to hear about your positive experience and are grateful for your kind words. Our team takes great pride in providing exceptional...

Everything was done well. No suggestions

Reply from Cathy Strawn | NMLS# 132721 | Ruoff...

November 9th, 2023 11:04 PM

Hi Marvin,Michaeal and I wanted to thank you once again for your business and for taking the time to complete our customer satisfaction survey. There is nothing more important in our business than making sure our clients are satisfied and that...

Quick response to request information on loan and application process. Thank you Michael and Cathy for your service.

Reply from Cathy Strawn

November 9th, 2023 11:11 PM

Good evening Donna,Michael and I appreciate you completing the customer service satisfaction survey. It is important to us that we exceed your expectations. Direct referrals from our satisfied clients are critical to our success. We hope you...

Great communication. Very organized and on top of things.

I really appreciate Michael and Cathy's wonderful help in the process.

Cathy and Michael are a great team. Very responsive, efficient, knowledgeable, and a pleasure to work with!

Thank you for being so responsive and present throughout the entire process! (which, though not active the whole time, spanned over a year!)

The whole experience was wonderful. Clear communication, expectations, and advice. Closing was a stress free process and felt like a mutual celebration. I knew my loan officers were truly happy for our family and wanted the best for us. We...

Reply from Cathy Strawn, Ruoff Mortgage

August 2nd, 2024 10:00 PM

Jena - Time flies...you are coming up on a year since you purchased your home. It was awesome to assist you and your family. Strawn Team is here to answer your questions and assist as needed. Best, Cathy and Michael.

Cathy and Michael went above and beyond any experiences I could have expected from a mortgage company.My prior experiences with making big financial decions made me feel like I was just another dollar sign and I was only treated with care if...

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About

Additional Licenses: NMLS# 132721. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

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