Brian Jaeger
Retention Sales Manager | NMLS ID# 417736
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet hel... Show More
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Business Hours
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9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Very timely
Brian made things easy and quick. He did not over communicate but provided necessary information and I knew that any communication
We received what was promised. Our interest rate was lowered. Our issue is the communication with the loan officers. Your customers are not loan experts. Your team is. When I asked questions, the officers were curt or did not reply at all....
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Plant Home Lending bought my loan from another lender and came up with the wrong escrow amounts resulting in me having to go back and forth with them for weeks and provide proof. They also let my property almost go into tax sale when they didn't...
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Reply from Owner
October 9th, 2024 12:00 AM
Thank you for taking the time to share your experience. We would welcome the chance to speak with you about the situation. Would you please email your contact information to ******************************** so we can escalate this to a supervisor?...
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Professional, polite and friendly people.
Reply from Owner
October 9th, 2024 12:00 AM
Thanks for being a Planet customer and taking the time to share your positive experience! We're happy to hear that we've delivered excellent customer service. Letting others know of your experience with us is much appreciated!
Brian Jaeger has received a review with 1 star rating from Dimitri P
Best company and Rudy Hobbs has serviced my loans on my home for years
Reply from Owner
October 9th, 2024 12:00 AM
Thank you so much for your kind words! We're happy to hear that we've delivered excellent customer service. Letting others know we helped you means the world.
Had very good experience with Mr. Hobbs!!!
Reply from Owner
October 9th, 2024 12:00 AM
It was such a pleasure to assist you. We’re so glad we delivered the customer service you deserve. Letting others know of your experience with us is the highest compliment!
I have done several mortgage refinance over the years, and have not ever gotten the grear service that i have recieved from Brains team. I will be using them for all of my financail Mortgage needs
Reply from Owner
January 1st, 1970 12:00 AM
Meeting and exceeding your expectations is why we do what we do. Thanks so much for being a Planet Home Lending customer!
We loved the communication and the speediness of the process from Francis Snyder and the team he works with!!!
Reply from Owner
October 9th, 2024 12:00 AM
Thank you for sharing your experience! Planet Home Lending strives to provide excellent customer service and we're happy to hear we succeeded with you. Thanks for being a Planet customer!
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About
Planet supports homeowners and real estate investors at every stage of the homeownership journey: from buying and financing a home to managing it over time. With expertise across mortgage lending, servicing, and related services, Planet helps make complex decisions feel clear and manageable. Guided by its commitments to empathy, expertise, responsiveness, and certainty, Planet delivers on its promise to help people move forward with confidence and get them home.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
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Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID# 417736
Awards
Presidents Club 20...
Disclaimer
Equal Housing Lender. © 2026 Planet Home, a DBA of Planet Home Lending, LLC | 321 Research Parkway, Suite 303, Meriden, CT 06450 (203) 265-5090 | NMLS ID# 17022 | For licensing information, go to: www.nmlsconsumeraccess.org | AZ Mtg. Banker Lic. MB-0929069; Licensed by The Department of Financial Protection and Innovation under the CA Residential Mtg. Lending Act Lic #: 4130947; IL Residential Mtg.; Licensed by the NH Banking Dept.; Licensed by the NJ Dept. of Banking and Insurance; OH Mortgage Broker Act Mtg.; Rhode Island Licensed Lender; TX location 5020 Riverside Dr, Suite 300, Irving, TX 75039; Licensed Mortgage Banker—NYS Department of Financial Services—NY location 265 Broadhollow Rd, Suite 100, Melville, NY 11747; MA Mortgage Lender License # ML 17022. This is not a loan approval or commitment to lend, applications are subject to full review and approval, other terms and conditions may apply. This is an advertisement. Nothing in this advertisement should be construed as an endorsement or recommendation of services of any other entities or persons shown. The DBA “Planet Home” is not authorized for use in the following states and territory: WY.