Bret Kelly at Acrisure Mortgage, LLC
Mortgage Loan Originator | NMLS# 2015715
Acrisure Mortgage (formerly FBC Mortgage, LLC) NMLS ID# 152859 is a Top 10 national mortgage lender headquartered in Orlando, Florida. Licensed in 49 states and supported by more than 19,000 dedicated professionals across Acrisure, we speci... Show More
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24 hours
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24 hours(Open now)
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8 AM to 5 PM
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Reviews from Web
Easy going, quick to answer questions at any time.
Reply from Bret Kelly at Acrisure Mortgage, LL...
July 1st, 2026 02:34 PM
Ethan, I appreciate your kind words. I'm glad to hear that you found me easygoing and responsive. If you have any more questions or need assistance in the future, feel free to reach out anytime.
Bret was very responsive and helpful. He made the process easy and was great to work with.
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 29th, 2026 06:53 PM
Sophia, thank you for your kind words. I'm glad to hear that my responsiveness and assistance made the process easy for you. It was great working with you, and if you ever need anything else, please feel free to reach out.
What I value in working with a professional is responsiveness and promptness. it felt as though Bret frequently left things until the very last minute, causing unnecessary stress and urgency. I appreciate when I can text a professional and...
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Reply from Bret Kelly at Acrisure Mortgage, LL...
July 30th, 2026 02:06 PM
Karly, I appreciate your honest feedback. I'm glad to hear you found my phone interactions competent and respectful, but I'm sorry that my responsiveness didn't meet your expectations. Your concerns about communication and urgency are important...
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Quick response to any questions and very thorough with explaining all questions and concerns. Very helpful great person to deal with.
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 29th, 2026 07:28 PM
Collis, thank you for your kind words. I'm glad to hear that my quick responses and thorough explanations were helpful to you. It's always important to me to address any questions and concerns you may have. If there's anything else you need...
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Bret Kelly and his team did a fantastic job, he was extremely thorough and detailed on expectation. He was always available when he was contacted
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 29th, 2026 07:24 PM
Narda, I appreciate your kind words about my team and me. I'm glad to hear that you found my approach thorough and that I was able to meet your expectations. Being available for my clients is important to me, and I'm pleased to know it made...
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The good thing I can say is that Bret was responsive and helpful in getting us documentation needed for closing. He is very pleasant and communicates well. Overall, Acrisure seems to be very unorganized. The same documents were requested multiple...
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Reply from Bret Kelly at Acrisure Mortgage, LL...
July 30th, 2026 01:59 PM
Amanda, I appreciate your feedback and am glad to hear that you found me responsive and helpful during the process. I'm sorry to learn about the challenges you faced with the organization and documentation. Your experience is important. Thank...
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Better communication and notifications of accurate explanation of information during loan process.
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 23rd, 2026 09:44 PM
Hector, thank you for your feedback. I appreciate your suggestion about better communication and notifications during the loan process. I strive to improve and ensure that all information is communicated clearly and accurately. If there's anything...
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Bret was extremely knowledgeable and professional with my transaction. His service was very fast and efficient and I would definitely refer him and Acrisure Mortgage to others.
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 23rd, 2026 04:54 PM
Marlon, I appreciate your kind words. I'm glad to hear that you found my service fast and efficient. Thank you for considering referring me and Acrisure Mortgage to others. If you have any further questions or need assistance in the future,...
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Very poor communication for all team members everyone seemed to busy to answer questions. After my closing I had a question I called the following day and left a message I have received a call; it's 6 days later
Reply from Bret Kelly at Acrisure Mortgage, LL...
July 30th, 2026 01:52 PM
Gloria, I apologize for the lack of communication you experienced. It's concerning to hear about the delay in responding to your call, and I assure you that I will look into this matter.
Misleading and withholding information .Promised services don't exist after signing loan at closing date.
Reply from Bret Kelly at Acrisure Mortgage, LL...
June 20th, 2026 07:38 PM
Yelena, I'm sorry to hear about your experience and I take your concerns seriously. It's important to me that all information is clear and expectations are met throughout the process.
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About
Acrisure Mortgage (formerly FBC Mortgage, LLC) NMLS ID# 152859 is a Top 10 national mortgage lender headquartered in Orlando, Florida. Licensed in 49 states and supported by more than 19,000 dedicated professionals across Acrisure, we specialize in residential mortgage lending through both our retail and wholesale/correspondent channels. Our comprehensive offerings include purchase, refinance, construction and renovation loans—tailored to meet the unique needs of homebuyers, homeowners and partners nationwide.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
FHA Loan
FHA Streamline
VA Loans
VA Cash Out Refinance Loans
VA IRRRL
USDA Loan
Conventional Loan
Jumbo Loan
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Addresses and Serving Areas
Primary Serving Area
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 2015715
Disclaimer
Acrisure Mortgage, LLC NMLS#152859 189 South Orange Ave. Suite 970, Orlando, FL 32801  |