Zachary Santo at CrossCountry Mortgage
Branch Manager | NMLS #1662545
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Thank you Zack. Once again you did an awesome job.
Reply from Zachary Santo
January 20th, 2026 05:07 PM
I appreciate your kind words, Ralph. I'm pleased to know that you were satisfied with my work. If you need any assistance in the future or have further questions, don't hesitate to reach out.
Overall Everything was Good
Reply from Zachary Santo
January 12th, 2026 04:24 PM
I'm glad to hear everything went well with your experience. If there's anything more I can do for you or any questions you have in the future, feel free to reach out. Thank you!
Try to keep the customer better informed throughout the process
On our initial conversation, I was stressed out, my lease on my apartment was coming due and I really wanted to try and buy my own home. By chance I answered his call and from the beginning i felt very reassured about making the decision to...
read more
Reply from Zachary Santo
July 5th, 2025 11:16 AM
I'm thrilled to hear that I was able to reassure you and assist with your home buying journey. It's great to know that you felt supported throughout the process, especially with the down payment and closing costs. Thank you for your kind words...
read more
Upset by the last minute need for more documentation, being given a closing date only go have it delayed for another week. I am not nlaming blaming Zack or anyone in particula, it was just a stressful proceas, although I know this happens more...
read more
Professional - Industry knowledge
Reply from Zachary Santo
April 24th, 2025 05:04 PM
Thank you, Douglas, for highlighting my professionalism and industry knowledge. I'm glad to have been able to assist you effectively. If you have any further questions or need additional support, please feel free to reach out.
There were many delays and rescheduled closings. The communication was poor, we had to reach out ourselves to get any kind of information about weather the closing was going to happen or not. On two occasions we waited until 30min before the...
read more
xxxxxxxxxx
Reply from Zachary Santo
March 15th, 2025 12:20 PM
Thank you so much for your feedback, Debra! I'm thrilled to hear about your positive experience with CrossCountry Mortgage. It was a pleasure working with you and helping you navigate the mortgage process. If you ever have any questions or...
read more
Smooth process
Reply from Zachary Santo
August 31st, 2024 07:05 PM
I'm thrilled to hear you found the process smooth, Luis! It's always my goal to ensure a seamless experience for all my clients at CrossCountry Mortgage, LLC. Your positive feedback means a lot, and I appreciate the perfect rating. If you ever...
read more
Zach was amazing and always answered questions appropriately. The rest of the group had terrible communication.
Reply from Zachary Santo
July 10th, 2024 03:40 PM
I appreciate your honest feedback, Morgan. It's great to hear that you found my service satisfactory and felt your questions were answered effectively. I apologize however for the communication issues you experienced with the rest of the team....
read more
11–20 of 24
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #1662545 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
View All
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 1662545
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095