Top 5%
Tom Swan at CrossCountry Mortgage
Originating Branch Manager | NMLS #18631
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Middleburg Heights, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowne... Show More
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Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Tom, Dawn, Margaret, and Kyle were awesome throughout this process!!! They thought through everything underwriting would want to see and kept us well informed of the process and hurdles when discovered. After having two mortgage “brokers” completely...
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Great people to work with. Helps you though the entire process. Very up front about everything. Extremely patient and understanding with older people who aren't up on everything that has to be done on a computer. Couldn't ask for a nice group...
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Reply from Tom Swan
November 9th, 2024 02:58 PM
Thank you so much for the kind words, Michael. I'm glad to hear that you had a positive experience with us at CrossCountry Mortgage, LLC. It's our aim to make the whole process as clear and straightforward as possible, and I'm pleased to know...
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Tom was great! Always went above and beyond to help me out and answer my questions and make sure things were right!
Reply from Tom Swan
November 9th, 2024 01:48 AM
I'm truly appreciative of your feedback, Sean. It was my pleasure to assist with your conventional loan and to answer any questions you had. I'm committed to going above and beyond to ensure that the process is smooth and right for my clients,...
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Tom was very helpful along the process.
Tom was always there to answer any questions or concern.
Reply from Tom Swan
November 8th, 2024 12:15 PM
I'm glad to hear that you had a positive experience, Tyler. Your satisfaction is crucial to us at CrossCountry Mortgage, LLC, and it's always fulfilling to hear when we've met our customers' needs. Thank you for the stellar rating and review,...
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Tom and his co workers are great. The loan process went smooth and couldn't ask for a better loan officer. Highly recommend!
Reply from Tom Swan
November 7th, 2024 02:30 PM
Hey Dylan, I'm thrilled to hear you found the loan process to be smooth and that my team and I could meet your expectations. Your generous feedback is greatly appreciated. I'm here for you in the future if you ever need anything. Thank you...
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Tom and his team are the best!!!! Well informe, great communicatio, and always had me one step ahead in the proces. Tom, Dawn, Kyle and Margaret made sure that this process, while tedious, wasn't overwhelming for my family and me! Kudos CrossCountry...
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Reply from Tom Swan
November 7th, 2024 02:26 PM
Hi Donald, it's fantastic to hear that you had such a positive experience with our team here at CrossCountry Mortgage, LLC. We're committed to providing each of our clients with the best possible service, so it's great to know we hit the mark...
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Tom communicated with me and got back to me quickly. He was great!
Reply from Tom Swan
November 1st, 2024 12:40 PM
I'm thrilled to hear that you were satisfied with our communication and service, Susan! It's always my goal to provide quick and effective responses. Thank you for taking the time to leave a stellar review. I appreciate your feedback and the...
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Tom, Dawn and Kyle were great to work with. The underwriters were the main problem. The amount of very last minute requests was extremely problematic. There is no way document requests need to happen 2 hours before closing. The experience with...
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Reply from Tom Swan
October 29th, 2024 02:20 PM
Thank you for your feedback, Anne. We're glad you found the experience with Dawn, Kyle, and myself to be positive. We apologize for the issues you experienced with our underwriters and the last-minute requests. We're constantly working on streamlining...
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I am a first time home buyer and CrossCountry couldn’t have made my experience any easier. They were always there to assist with the simplest of questions.
Reply from Tom Swan
October 29th, 2024 12:43 PM
I'm glad to hear that you had a positive experience as a first-time home buyer, Rachel. At CrossCountry Mortgage, LLC, we aim to make the process as simple and stress-free as possible. Never hesitate to reach out if you have more questions...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Middleburg Heights, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #18631 | Branch NMLS #2013837
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 18631
Disclaimer
CrossCountry Mortgage, LLC, 2160 Superior Avenue, Cleveland, OH 44114 NMLS3029 | RM.803095.000
All endorsements and testimonials are given without incentive or compensation.
