TJ Duncan

Name: New American Funding - Austin, TX
Address: 8201 North FM 620 Ste 120, Austin, Texas, 78726
Telephone: +1-800-450-2010
Rating: 4.28

Loan Consultant

New American Funding - Austin, TX

4.28

(19)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Austin, TX

https://www.newamericanfunding.com/mortgage-loans/tjduncan

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4.28

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Very good customer services.

T j Duncan and his manager Drew made my exper so smooth . I was kept updated at all times, with a complete explanation that was easy to understand I most definitely would recommend to friends and family

Reply from TJ Duncan

March 30th, 2026 04:09 PM

I'm pleased to hear that you found the process smooth, Susan. Keeping you updated and ensuring everything was clear is always my goal, and it's gratifying to know this was your experience. Thank you for considering recommending my services...

speed up whole loan process also be able to have a another bank account listed that you can wire transfer to in case first one does not accept a paper check of a high amount will be held by any bank for 10 days i was not called or given an...

Reply from TJ Duncan

March 9th, 2026 03:21 PM

Thank you for sharing your thoughts, Kelly. I understand that the timeline and the handling of your funds during the refinance process were areas of concern. I recognize these issues can be frustrating, and I apologize for any inconvenience...

Responing and uninown as to when anything was happenin. disappeared never told me timeframe except day one of when it would be complete. i have several things to do and unfortunately its it's all default now because of the unresponsive behavior....

Reply from TJ Duncan

February 12th, 2026 07:34 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

TJ was easy to communicate with and responsive. If it wasn't for TJ, we seriously considered going to another lender.

Reply from TJ Duncan

February 5th, 2026 05:05 PM

Thank you for your feedback, Amy. I'm happy that I could make the communication process effective and help alleviate your concerns about staying with New American Funding. If you have any further questions or need assistance in the future,...

Easy to work with

Reply from TJ Duncan

January 15th, 2026 04:10 PM

I appreciate the kind words, Tyler. I'm glad to hear that working with me was straightforward for you. If there's anything further I can do to assist, please don't hesitate to let me know.

The knowledge and quick response to executing documents and entire process made it less stressful.

Reply from TJ Duncan

January 13th, 2026 03:09 PM

I'm pleased to hear that my knowledge and prompt responses helped make the process less stressful for you, Theodore. It's important to me that everything proceeds smoothly for my clients. Should you require any further assistance or have questions...

Follow ups, communicate timely to meet loan deadlines. Lacked transparency during the process. Would not refer to a friend.

Reply from TJ Duncan

December 26th, 2025 02:50 PM

Communication was good through email and phone. Everone was good tondeal with and the process was quick.

Reply from TJ Duncan

December 11th, 2025 03:36 PM

I'm glad to hear that your experience was positive, Christopher. Effective communication is important to me, and I'm pleased that both the email and phone interactions met your expectations. It's great to know the process went smoothly for...

The patience and the courteous vibe my wife and I got from TJ and Mr. Marvin was exceptionally.awesome!!!! Sincerely, Robert F Brown

Reply from TJ Duncan

November 24th, 2025 09:37 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan