Thomas Brown

Name: East Region -10455
Address: 804 Green Valley Road Suite 103, Greensboro, North Carolina, 27408
Telephone: +1-919-961-4398
Rating: 4.89

Sr. Loan Officer | NMLS# 1469944|NC-I69427

East Region -10455

4.89

(317)

Thank you for visiting my page! Here at Highlands, we work every day to deliver the best customer service and quality loan experience for our clients. Contact me directly using the info above, or please feel free to review and use our resou... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(919) 961-4398

Greensboro, NC

https://highlandsmortgage.com/agents/thomas-brown/

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4.89

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The automated communication of where we were along the mortgage process was fine but direct communication wasn’t optimal. Multiple times I reached out to him and instead of replying to me, he’d contact our agent and I’d get response through...

Reply from Thomas Brown

June 6th, 2024 03:24 PM

I genuinely appreciate your feedback, Deirdre. I'm sorry to hear that you found the communication process frustrating. Your satisfaction is of utmost importance to us at Highlands Residential Mortgage, Ltd., and I regret that we fell short...

Everyone was very nice and very efficient!

The quick and clear communication made the process much easier!

Better explanation re the numbers whenever an update is sent out to us.

Perseverance, great work ethic, very helpful helping me get through the process and overall just plain nice.

Smooth closing

Quick, honest, accurate information.

We felt like we were Thomas and Tripp's only clients. Response time was fantastic, explanation of the process was perfect, we were clear on every phase. It was a great experience.

As a first time home buyer, the entire experience can be a bit overwhelming. However, with Thomas holding our hand throughout the home buying process, we were able to enjoy each moment - having full confidence we were always being taken care...

Thomas is great to deal with. Easy with communication. I did find the underwriting process to be less efficient that in times past with Highlands. That does not reflect on Thomas. Hoping for quicker communication from that department in the...

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Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

FHA Loans

VA Loans

Government Loans

Purchase Loans

Refinance Loans

First Time Homebuyer Loans

Conventional Loans

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Time Zone

Eastern Standard Time (EST)

Licenses

NC: I-169427
VA: MLO-44245VA
NMLS#1469944

Disclaimer

An Equal Housing Lender | Highlands Residential Mortgage, Ltd is located at 950 W. Bethany Drive, Suite 800 - Allen, TX 75013. | NMLS Identifier # 134871 www.nmlsconsumeraccess.org | A Texas Limited Liability Company registered under The Texas Department of Savings and Mortgage Lending Division of Licensing | Operating with the following licenses: AL Consumer Credit License #21266; AR Combination Mortgage Banker-Broker-Servicer License #109369; Arizona Mortgage Banker License #BK-1011006; CA-Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, Finance Lender Licensee #4131240; CO Colorado Mortgage Company Registration #134871. Regulated by the Division of Real Estate.; DC Mortgage Lender License #MLB134871; FL Mortgage Lender License #MLD968; GA Mortgage Lender License/Registration #37908; IA Mortgage Banker License #2018-0120; IL Illinois Residential Mortgage Licensee NMLS ID MB.6761013R (www.nmlsconsumeraccess.org). License by the Illinois Division of Banking, 320 West Washington St., Springfield, IL 62786, (217) 782-3000.; IN-DFI Mortgage Lending License #30529; KS Mortgage Company License #MC.0025127; KY Mortgage Company License #MC390233; LA Residential Mortgage Lending License; MD Mortgage Lender License #06-20712; MI Licensed by the Mississippi Department of Banking and Consumer Finance #134871 / Minn. Stat. Ann. § 58A.20; MO Company License #16-2132; NC Mortgage Lender License #L-157614; NE Mortgage Banker License #NE134871; NJ-Licensed mortgage banker n.s.--N.J. Department of Banking #134871; NM Mortgage Loan Company License; OH General Loan Law Certificate of Registration #GL.502014.000; OH Residential Mortgage Lending Act Certificate of Registration #MBMB.850279.000; OK Mortgage Broker License #MB002229; OK Mortgage Lender License #ML010007; Oregon Mortgage Lender License ML-5891; SC-BFI Mortgage Lender / Servicer License #MLS – 134871; TN Mortgage License #115557; TX-Texas – SML Mortgage Banker Registration #134871 https://www.sml.texas.gov/ConsumerInformation/tdsml_consumer_complaints.html; VA- Virginia Broker License #MC-5729. Virginia Lender License NMLS ID MC-5729 (www.nmlsconsumeraccess.org) NMLS ID #40889VA; Pennsylvania Lender License #75616; WA Consumer Loan Company License #CL-134871. This is not an offer for extension of credit or a commitment to lend.