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New American Funding - Terri Karch

Name: New American Funding - Terri Karch
Telephone: +1-618-231-1086
Rating: 4.83

Loan Consultant | NMLS # 1078682

4.83

(281)

Terri Karch is a dedicated Loan Consultant with solid experience in home loan origination. Terri Karch, NMLS #1078682 is ready to meet the needs of the community and demonstrate why so many clients have put their trust in New American Fundi... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(618) 231-1086

Charleston, IL

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.83

(281)

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Experience.com

4.8

(244)

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5.0

(37)

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Terri is always available and attentive with any of my questions. She is quick to answer and very knowledgeable. She really cares about the issues and tries to remedy them; usually does.

Terri is the best. Once she started the process with my loan, I knew there was no way she was gonna give up till we got the “CLEAR TO CLOSE”. Took longer than expected but worth the wait. Thanks for everything you do.

Terri made purchasing a house easy

Thank you, Terri, you made it happen! :)

Reply from Terri Karch

January 12th, 2024 03:07 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Thank you for your cooperation and business !!

Reply from Terri Karch

January 11th, 2024 06:40 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...

Great support from everyone on your side! I appreciate everything you guys have done couldn’t of done it without you!

Reply from Terri Karch

January 10th, 2024 09:06 AM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

We love Terri!

Reply from Terri Karch

January 8th, 2024 03:44 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Answer the phone. Explain things better. Communicate.

Reply from Terri Karch

November 29th, 2023 04:43 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

I would have liked to work more with Terri one on one. I know she was on vacation, and I completely understand that and I believe that she deserves her vacation. However, Working with the processor that I had, there were many mistakes. I think...

Reply from Terri Karch

September 25th, 2023 04:44 PM

Thank you for the review and future recommendations for our services! I apologize again for the issues you experienced- we are always here to help and answer any questions that you may have! Thank you again for your help and quick responses!...