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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
T
Troy H
Mount Vernon, IL
Posted on February 22nd, 2024 02:00 PM
Terri is always available and attentive with any of my questions. She is quick to answer and very knowledgeable. She really cares about the issues and tries to remedy them; usually does.
5.0
Encompass
J
Janet G K
Mount Vernon, IL
Posted on January 13th, 2024 03:34 PM
Terri is the best. Once she started the process with my loan, I knew there was no way she was gonna give up till we got the “CLEAR TO CLOSE”. Took longer than expected but worth the wait. Thanks for everything you do.
5.0
Encompass
G
Grace M
Nashville, IL
Posted on January 10th, 2024 03:41 AM
Terri made purchasing a house easy
5.0
Encompass
R
Robin S G
Mount Vernon, IL
Posted on January 2nd, 2024 03:06 PM
Thank you, Terri, you made it happen! :)
Reply from Terri Karch
January 12th, 2024 03:07 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
5.0
Encompass
C
Cory M
Nashville, IL
Posted on January 1st, 2024 06:40 PM
Thank you for your cooperation and business !!
Reply from Terri Karch
January 11th, 2024 06:40 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
Encompass
D
Darren A V
Mount Vernon, IL
Posted on December 31st, 2023 09:04 AM
Great support from everyone on your side! I appreciate everything you guys have done couldn’t of done it without you!
Reply from Terri Karch
January 10th, 2024 09:06 AM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
Encompass
V
Victoria C
Mount Vernon, IL
Posted on December 29th, 2023 03:42 PM
We love Terri!
Reply from Terri Karch
January 8th, 2024 03:44 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
1.0
SFTP
K
Kara K
West Frankfort, IL
Posted on November 19th, 2023 04:42 PM
Answer the phone. Explain things better. Communicate.
Reply from Terri Karch
November 29th, 2023 04:43 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
4.0
SFTP
J
Jamie B
Mount Vernon, IL
Posted on September 22nd, 2023 12:05 PM
I would have liked to work more with Terri one on one. I know she was on vacation, and I completely understand that and I believe that she deserves her vacation. However, Working with the processor that I had, there were many mistakes. I think...
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Reply from Terri Karch
September 25th, 2023 04:44 PM
Thank you for the review and future recommendations for our services! I apologize again for the issues you experienced- we are always here to help and answer any questions that you may have! Thank you again for your help and quick responses!...
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5.0
SFTP
B
Braydon R
Mount Vernon, IL
Posted on September 15th, 2023 08:52 PM
Minimum 10 Characters
Reply from Terri Karch
September 25th, 2023 04:40 PM
Thank you for the 5 Star Review! It was a pleasure to work with you!

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