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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
D
David W
Highland, IL
Posted on February 25th, 2024 03:42 PM
Review completed.
5.0
Encompass
J
Jesse M J
Highland, IL
Posted on February 20th, 2024 05:34 PM
Stephen made it super easy!
Reply from Stephen Baack
March 1st, 2024 05:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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2.66
Encompass
S
Shansha W
East Alton, IL
Posted on January 28th, 2024 01:12 AM
Better communication between everyone. Not a back and forth thing. One person says one thing, another says another. Didn’t seem like everyone was on the same page with things
Reply from Stephen Baack
February 7th, 2024 01:15 AM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
5.0
Encompass
A
Adam J B
Troy, IL
Posted on January 5th, 2024 07:09 PM
Job well done. Thank you
Reply from Stephen Baack
January 15th, 2024 07:11 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
SFTP
A
Austin W
Litchfield, IL
Posted on December 18th, 2023 02:44 AM
Communication
Reply from Stephen Baack
December 28th, 2023 02:45 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
read more
5.0
SFTP
R
Ryan B
Glen Carbon, IL
Posted on November 28th, 2023 05:25 PM
Great communication and always explained something more in depth if we didn't know what something meant. Smooth process!
Reply from Stephen Baack
December 18th, 2023 08:13 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
SFTP
D
Deborah B
Highland, IL
Posted on November 12th, 2023 12:39 PM
Informative support from everyone!
Reply from Stephen Baack
November 22nd, 2023 12:40 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
K
Kathleen Z
Alton, IL
Posted on October 12th, 2023 06:42 PM
Extremely knowledgeable and helpful
Reply from Stephen Baack
October 22nd, 2023 06:45 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
Encompass
C
Christopher N
Millstadt, IL
Posted on October 4th, 2023 04:58 PM
Very easy to work with
Reply from Stephen Baack
October 14th, 2023 05:01 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
5.0
Encompass
K
Kimberly S M
Granite City, IL
Posted on October 2nd, 2023 12:17 PM
timely and friendly
Reply from Stephen Baack
October 12th, 2023 12:22 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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