Stephanie Johnston
Team Leader | NMLS # 621637
At SFMC Home Lending, extraordinary customer service is our number one priority. As a full-service mortgage company approved with Fannie Mae, Ginnie Mae, HUD, and VA, we are fully equipped to underwrite and close all our loans in house. Add...... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Stephanie and the entire Johnston Team were absolutely phenomenal to work with on our refinance. Their communication is top-tier, and they run an incredibly tight, efficient process from start to finish.
Doing the loan with my current Lender. Who previoulsy sat down with US, explained what the Documents were that we were signing. Not "Click" here for a "Looks like Signature and Initials" and then scroll through hundreds of pages of "Sign, Sign,...
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We had some confusion of the underwriting and processing as fast-time home buyers. We were signing pre-closure documents and were less than 5 days from closing the home, with still getting calls from the processor. Maybe having that acknowledgement...
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Constant communication. We never felt in the dark during the process.
The process was simple and communication was clear.
The communication and customer service was elite. Stephanie and her team did a phenomenal job at really making us feel throigh the home buying experience. I would highly recommend them to whomever is purchasing a home.
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Closing in 15 days
Dawn effectively communicated with us and let us know what SFMC needed from us.
Employees made the process easy. They were great at communication. Only thing I would recommend is possibly getting some assistance with language interpreters. But overall great experience!
Great communication .
10 of 1192
About
At SFMC Home Lending, extraordinary customer service is our number one priority. As a full-service mortgage company approved with Fannie Mae, Ginnie Mae, HUD, and VA, we are fully equipped to underwrite and close all our loans in house. Additionally, we have the ability to broker loans that may not fit our criteria to outside lenders, giving us more flexibility in getting loans approved and closed. Established in 1997 and headquartered in Plano, Texas, SFMC Home Lending strives to live up to our name by providing a full range of mortgage financing services with employees who always put the customer first.
Products & Services
Mortgage Loan Officer
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299
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Positions
- Service First Mortgage - Sr. Mortgage Loan Officer NMLS 621637Sep 1st, 2013 - Current
Year Started
1997
Time Zone
Central Standard Time (CST)
Licenses
- NMLS 621637
Disclaimer
Licensed as SFMC, LP; SFMC Home Lending; SFMC, Limited Partnership Sec. 157.007. Disclosure Statement. A mortgage banker shall include the following notice to a residential mortgage loan applicant with an application for a residential mortgage loan: complaints regarding mortgage bankers should be sent to the Texas Department of Savings and Mortgage Lending, 2601 N. Lamar, Suite 201, Austin, TX 78705. A Toll-Free Consumer Hotline is available at 1-877-276-5550. Figure: 7 TAC 81.200(c) “CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.”