Stacy Deitrich, Ruoff Mortgage

Name: Ruoff
Address: 815 East Main Street Suite B, Niles, Michigan, 49120
Telephone: +1-269-208-4435
Rating: 4.92

Senior Loan Officer | NMLS# 880223 | Ruoff Mortgag...

Ruoff Mortgage - Niles

4.92

(47)

Mortgage

Mortgage Loan Officer

Contact Info

(269) 208-4435

Niles, MI

https://www.ruoff.com/StacyDeitrich

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.92

(47)

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Experience.com

4.88

(29)

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5.0

(13)

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5.0

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Stacy Deitrich, Ruoff Mortgage has received a review with 5 star rating from Jim M

Reply from Owner

November 18th, 2024 02:28 PM

It's great to hear that you had a positive experience, Jim! I'm truly appreciative of your feedback and the perfect rating. Here at Ruoff Mortgage, we always strive to provide top-notch service to every customer. I'm glad that I was able to...

Great communication from Stacy

Reply from Stacy Deitrich

November 26th, 2024 02:52 PM

I appreciate your kind words, James! Communication is key in our line of work, and I'm glad you felt informed throughout the process. Your positive feedback means a lot to me and the team here at Ruoff Mortgage. Feel free to reach out if you...

Stacy Deitrich, Ruoff Mortgage has received a review with 5 star rating from Mike K

Reply from Owner

September 13th, 2024 01:11 PM

I'm thrilled to know that your experience with me at Ruoff Mortgage was worth a 5-star rating, Mike! It was indeed a pleasure working with you. Your feedback makes my day brighter. I look forward to assisting you again in the future. Stacy...

Stacy was always quick to respond and follow up.

Reply from Stacy Deitrich, Ruoff Mortgage

April 7th, 2025 05:57 PM

I'm glad to hear that you appreciated my responsiveness and follow-ups. It was a pleasure assisting you, Michael. Thank you for your feedback and for choosing Ruoff Mortgage.

On the preliminary closing disclosure, the purchase price was listed $2,000 more, and the appraisal fee was not listed as paid. So our mortgage was then reduced by $2,000 which we were surprised it was done that way. Who made the mistake on...

Reply from Stacy Deitrich, Ruoff Mortgage

September 9th, 2024 01:45 PM

Thank you, Karl, for your honest feedback regarding your recent experience with Ruoff Mortgage. I sincerely regret the miscommunication and any inconvenience it may have caused you along the way. Your comments about the purchase price discrepancy...

I noticed that Stacy was very helpful. She was fast to respond to any questions I had! She had great knowledge of everything.

Reply from Stacy Deitrich, Ruoff Mortgage

September 6th, 2024 04:05 PM

I'm absolutely delighted to hear that you found our services to your satisfaction, Bailee! Speed and knowledge are indeed two core values I strive to uphold in my role. I truly appreciate you taking the time to share your feedback and rate...

Knowledgeable officer who answered all my thousand questions thoroughly and in a way that I could understand easily to keep on a path to our goals. The mobile app needs some work for navigation but the officer knew enough about it to guide...

Reply from Stacy Deitrich, Ruoff Mortgage

August 16th, 2024 08:09 PM

Thanks so much for your kind words, Sarah. I appreciate your patience with the mobile app, and I am happy to hear that I was able to guide you through your experience. It's my goal to make sure all your questions are answered and you feel confident...

Stacy was great to work with. She checked in with me every step of the way and answered all of my questions.

Stacy Deitrich, Ruoff Mortgage has received a review with 5 star rating from Roberta D

Stacy was promt with returning emails. She was very communicative and kept us up to speed throughout the entire process!!

Reply from Stacy Deitrich

May 1st, 2024 06:28 PM

I'm incredibly grateful for your kind words, Roberta! Your feedback means so much to me. Making sure you are kept informed throughout the entire process is vital to me, and I'm thrilled to hear that I was able to provide that for you. I'm proud...

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About

Additional Licenses: NMLS# 880223. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Specialities

First Time Home Buyers

Home Mortgage

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