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All Rights Reserved. NMLS ID#6606. Corporate Office: 14511 Myford Road, Suite 100, Tustin, CA 92780. 800.450.2010 Licensing
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5.0
Encompass
F
Fredi C
Cummings, GA
Posted on February 4th, 2024 05:11 PM
We have to go through 2 other companies inquiring about HELOC and I was given a very confusing process application but with New American Funding , It was a great experience from beginning to end. Most of the transactions was done online. I...
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Reply from Sophia Chin
February 14th, 2024 05:11 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
5.0
Encompass
N
Nenita B
Modesto, CA
Posted on January 2nd, 2024 06:15 AM
Overall, I’m very happy and one percent satisfied with the quality of service that I received. Starting from start to finished. Very knowledgeable staff. Thank you so much. It was truly a great experience. Loan was funded on a timely manner....
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Reply from Sophia Chin
January 12th, 2024 06:18 AM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
5.0
Encompass
D
Debra M S
Fortson, GA
Posted on December 29th, 2023 07:39 PM
Very friendly, knowledgeable and worked very well with us
Reply from Sophia Chin
January 8th, 2024 07:42 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
5.0
Encompass
K
Kim M
Athol, ID
Posted on December 29th, 2023 03:34 PM
Very helpful, explains the processes and overall pleasant to talk to.
Reply from Sophia Chin
January 8th, 2024 03:34 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
5.0
SFTP
E
Eliseo C
Artesia, NM
Posted on December 2nd, 2023 05:49 AM
Everything from the communication to explaining to me what they needed from me, to emailing me updates my sister is probably going to call her after the holidays she is getting a loan
Reply from Sophia Chin
December 12th, 2023 05:51 AM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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5.0
SFTP
J
Jack S
Joliet, IL
Posted on November 20th, 2023 03:06 PM
Sophia Chin was excellent from start to finish in the whole process. The experience I received was nothing but amazing. I received excellent service from everyone. Thanks to everyone, I appreciate the great fast service I received.
Reply from Sophia Chin
November 30th, 2023 03:09 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
4.0
SFTP
P
Patricia T
Albuquerque, NM
Posted on November 5th, 2023 02:15 AM
Timely communication.
Reply from Sophia Chin
November 15th, 2023 02:16 AM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
4.0
SFTP
T
Tiffany E
Atlanta, GA
Posted on November 2nd, 2023 01:48 PM
The entire time NAF was seeking a HOA closing on the home I was refinancing when I explained initially that there was no HOA it caused a ton of confusion. I had to take off of work to work on this and get the issue resolved . It delayed the...
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Reply from Sophia Chin
November 12th, 2023 01:52 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
4.66
SFTP
J
John S
Ocala, FL
Posted on October 27th, 2023 03:04 PM
Very informative with answers to my questions.
Reply from Sophia Chin
November 6th, 2023 03:06 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
4.5
SFTP
Y
Yolanda A
Las Cruces, NM
Posted on October 12th, 2023 04:30 PM
She was always available to answer my questions.

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