Top 5%
Sheena Schiffer at CrossCountry Mortgage
Originating Branch Manager | NMLS #119175
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Sheena was versatile in exploring ways I could qualify for a mortgage, very responsive and available, as was Travis Redding. I felt they were ready to explore all possible ways to make this a success for me.
Reply from Sheena Schiffer
November 17th, 2025 01:56 PM
It's encouraging to hear that you felt supported throughout the mortgage process. I aim to explore all possible options to assist my clients, and I'm glad Travis and I could be responsive and versatile in meeting your needs. If there's anything...
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overall experience was fine, but the email communication was difficult. I had emailed very specific questions and got responses that were obscure or confusing. In most instances I received email communications with literally no punctua
there was a lot of communication and all my questions were answered thouroughly!!
Reply from Sheena Schiffer
November 13th, 2025 07:07 PM
Thank you for sharing your thoughts. I’m pleased to know that the communication process was effective and that all your questions were thoroughly answered. Ensuring clear and detailed communication is something I always strive for. If you have...
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The customer service here is excellent. You feel like a valued customer. Sheena makes you feel comfortable asking any questions or concerns that you may have. She is very knowledgeable and extremely pleasant. I would highly recommend them to...
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Sheena was very pleasant to work with. She always had a good attitude and made me feel valued as a customer. she is very knowledgeable about her job. I never felt like i was bothering when I called with many questions that I had.I would highly...
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Reply from Sheena Schiffer
November 7th, 2025 06:09 PM
I'm grateful for your kind words, Karen. It's important to me that you felt valued as a customer and comfortable reaching out with your questions. Maintaining a positive attitude and providing knowledgeable support are things I prioritize in...
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It was fun getting to do all the set
Working with Sheena and Travis made the whole process extremely easy especially being a first time home owner! Definitely recommend to annoying looking!!
Sheena was bery responsive to all my questions
Everything was smooth. She helped work through some complications so we could buy our dream home
Reply from Sheena Schiffer
October 24th, 2025 12:48 PM
I'm glad to know that I could help navigate some of the complications and assist you in purchasing your dream home. Ensuring a smooth process is always my goal. If there’s anything more you need or any questions you have, please don’t hesitate...
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Sheena was very knowledgeable and amazing to work with, she made the entire refinance process easy and kept us updated throughout. She will go over all the potential options and give you her honest feedback. She puts her clients first and will...
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Reply from Sheena Schiffer
October 21st, 2025 02:39 PM
Kyle, I'm glad to hear that you found the refinance process easy and that you felt well-informed throughout. I believe in providing honest feedback and exploring all the options with my clients. It's important to me to prioritize your needs...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #119175 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 119175
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095