Scott Layden at CrossCountry Mortgage
Originating Branch Manager | NMLS #164302
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Scott and Barbara are amazing. we are lucky to have found them and we will not use anyone else. When others could not get the loan they stepped in, worked so hard and made it happen for us. I completely trust them. True champions in what they...
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Reply from Scott Layden
August 29th, 2024 03:01 AM
Hi Brian, Thank you so much for your generous review and the perfect rating. It was an absolute pleasure to assist you with your mortgage needs. Our goal at CrossCountry Mortgage, LLC is to ensure that we provide the best service to our clients...
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Friendly staff and mortgage knowledge.
Reply from Scott Layden
August 27th, 2024 01:41 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
I would’ve appreciated feedback when I sent items by email. I usually had to follow up to make sure the items were received. Also, it was sometime five or six days after something happened when I would receive a phone call or email or text...
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Reply from Scott Layden
August 23rd, 2024 01:22 PM
Your feedback means a lot to me, and I truly value the time you've taken to share your thoughts on how we can enhance our services. I'm personally invested in hearing more from you. Please feel free to reach out anytime; I'm eager to engage...
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Communication throughout the process
Reply from Scott Layden
August 21st, 2024 02:39 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Scott was exceptionally helpful with any questions we had as first-time home buyers. He was accessible, kind, and it was obvious he was working hard to get us exactly what we needed!
Reply from Scott Layden
August 13th, 2024 01:47 PM
I'm thrilled to hear that you had a positive experience as first-time home buyers, Tia! It's always my goal to make the mortgage process as simple and understandable as possible. I'm glad I could be of assistance and that you are satisfied...
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Barbara and Scott are the absolute BEST at what they do! They worked with our extremely tight timeframe and were super easy to work with throughout the entire process. They are huge blessings in our life!
Reply from Scott Layden
July 19th, 2024 04:16 PM
Thank you so much for your kind review, Jennifer! I'm thrilled to hear that you had such a positive experience with us at CrossCountry Mortgage, LLC. It was our pleasure to work with you on your conventional loan, especially given your tight...
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Scott Layden at CrossCountry Mortgage has received a review with 5 star rating from Jenna C
Reply from Owner
October 21st, 2025 12:00 AM
I'm thrilled to know that you had a positive experience, Jenna. Thank you for your feedback and for choosing CrossCountry Mortgage. If you have any further questions or need assistance in the future, please feel free to reach out.
Kept us updated and took care of each issue as it came along.
Reply from Scott Layden
July 12th, 2024 01:35 PM
It was great working with you. Thanks again for putting your trust in us.
1st, we were delayed by 1 day because TRID was not performed. 2nd, the lender did not explain to their buyer that they had to wire their down payment funds. Buyer thought it was being drafted from their account because they provided their account...
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Reply from Scott Layden at CrossCountry Mortga...
May 29th, 2025 06:04 PM
Hi Beth - I understand the frustration caused by the delays and the miscommunication regarding the cash to close wire process. The TRID was on us, and the wire snafu was on the closing attorney. That said, we apologize for any and all inconvenience...
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Scott and his team are GREAT communicators and keep both the Buyer and the Buyer's Agent in the loop throughout the process. They are also extremely patient and willing to work to make it a win win for all involved.
Reply from Scott Layden at CrossCountry Mortga...
June 25th, 2024 02:48 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #164302 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loan
VA Loan
Jumbo Loan
Fixed Rate Mortgage
Adjustable Rate Mortgage
FHA Loan
USDA Home Loan
FHA 203k Limited Refinance
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Year Started
2003
Time Zone
Central Standard Time (CST)
Licenses
- 164302
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095