Waterstone Mortgage - Austin, TX
Austin, TX
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM(Open now)
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
We submitted a pre-approval application and unfortunately experienced delays in communication. After waiting over two weeks without an update, we reached out via text and did not receive a response. When we followed up again, we were told the...
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Waterstone Mortgage Corporation - Clarissa Hernandez has received a review with 5 star rating from Billy R G
Reply from Owner
January 20th, 2026 02:26 PM
Thanks for the high rating, Billy. Please don't hesitate to reach out if there's anything else I can assist you with.
Clarissa and her team were always on top of all documents and helped us out with any question we had!
Reply from Clarissa Hernandez
January 19th, 2026 08:16 PM
I appreciate your kind words, Billy. I'm glad to hear that you found my team and me responsive and helpful with all your documents and questions. Ensuring clarity and reliability throughout the process is always my focus. If you have any more...
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Waterstone Mortgage Corporation - Clarissa Hernandez has received a review with 5 star rating from Roman M
Reply from Owner
January 19th, 2026 09:21 PM
Roman, thank you for the 5-star rating. If you ever need anything, I'm here to help.
The communication the effort of being there for the buyer It was not just busness but a sense of purpose to make it effortless
Reply from Clarissa Hernandez
January 19th, 2026 09:47 PM
It sounds like you appreciated the communication and effort put into your experience, Roman. I'm pleased that it felt purposeful and smooth for you. If you have any further thoughts or need assistance, feel free to contact me anytime.
good team
Reply from Waterstone Mortgage Corporation - C...
January 12th, 2026 07:16 PM
Thank you for leaving a review. I'm pleased to know that you found our team effective. If there's anything more I can do to assist you, please don't hesitate to reach out.
Clarisa was super helpful throughout the whole process, she was super quick and getting everything approved and to have everything ready by closing date.
Reply from Clarissa Hernandez
January 6th, 2026 04:48 PM
I'm grateful for your feedback, Alejandra. It's great to hear that you found the process efficient and that everything was ready by the closing date. I'm always dedicated to ensuring a smooth experience for my clients. If you have any further...
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Our realtors Adriana and Clarissa were truly amazing, and we could not have asked for better people to help us through the process of buying our first home. From the very beginning, they were patient, knowledgeable, and always willing to take...
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Reply from Owner
January 8th, 2026 11:27 AM
Leanna, your review is greatly appreciated. It’s rewarding to know that Adriana and I were able to make your first home-buying experience smooth and stress-free. Ensuring you felt informed and supported throughout the journey is always my priority,...
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Our realtors were truly amazing, and we could not have asked for better people to help us through the process of buying our first home. From the very beginning, they were patient, knowledgeable, and always willing to take the time to explain...
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Reply from Clarissa Hernandez
December 25th, 2025 07:25 PM
Samuel, I truly appreciate your heartfelt review. It's wonderful to hear that you felt supported and informed throughout your home-buying journey. My aim is always to ensure that the process feels clear and manageable, so I'm glad we achieved...
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You and Mariah went above and beyond and were very informative through the whole process. I look forward to using you both in the future!
Reply from Clarissa Hernandez
December 22nd, 2025 07:07 PM
Your feedback means a lot, Dalton. I'm pleased to know that Mariah and I could provide the support and information you needed throughout the process. I look forward to assisting you again in the future. If there's anything else you need, just...
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Central Standard Time (CST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions