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Fairway Home Mortgage, Louisville, KY
Louisville, KY
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping y... Show More
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24 hours
Thu
24 hours
Fri
24 hours
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Reviews from Web
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Communication was wonderful. Jay moved as fast as I did. He needed papers from me as soon as i sent them he took care of it. Thank you.
Reply from Jay Melgar
October 15th, 2025 03:15 PM
I'm pleased to hear that my communication met your expectations, Spring. Working efficiently together truly makes a difference, and I'm glad that we were able to move swiftly through the process. Thank you for trusting me and Fairway Home Mortgage...
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Jay was amazing! He was very knowledgeable about the process and answered all my questions quickly!
Reply from Owner
October 15th, 2025 03:15 PM
I appreciate your feedback, Dawn. Being knowledgeable and responsive is important to me, so I'm glad I could assist you effectively. Thank you for your 5-star rating. Should you have any more questions in the future, feel free to reach out.
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Jay was so responsive and knowledgeable about the process!
Reply from Jay Melgar
October 15th, 2025 03:15 PM
I'm glad to hear that you found my responsiveness and knowledge helpful, Dawn. Thank you for sharing your experience. Your feedback is important to me and I'm pleased I could assist you through the process with ease. If you have any further...
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I was a first time homebuyer, and that meant I didn’t know anything about the process. But Jay walked me through it all. He explained everything step-by-step. He went above and beyond to make sure not only did I understand the process, but...
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Reply from Owner
October 15th, 2025 03:16 PM
Thank you for sharing your experience, Jj. I'm glad to know I could guide you through your first home-buying journey. It was important to me that you felt informed and prepared during the process, especially with the additional task of selling...
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Me and my wife loved jay and his team they made us buying our first home really easy and did more than I expected! Even after the sale was final he was still helping us I suggest him and his team over anybody!
Reply from Owner
October 15th, 2025 03:16 PM
Thank you so much for sharing your experience, Stewart. I'm pleased to hear that you and your wife felt supported throughout your home buying journey. It’s always my goal to go beyond expectations, and I'm glad I could continue to assist you...
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So grateful for you and the job you do. Thank you for getting me what I needed and keeping me calm through this process. Not an easy task but you did it. Thank you.
Reply from Owner
January 9th, 2026 01:09 PM
Thank you so much, Spring! I truly appreciate your kind words. It was an honor to help you through the process, and I’m glad I could make things a little easier along the way. Wishing you all the best, and don’t hesitate to reach out if you...
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The line of communication was prompt and efficient.
Reply from Jay Melgar
October 15th, 2025 03:17 PM
Thank you for sharing your thoughts, Larry. I'm pleased to know that you found the communication to be prompt and efficient. It's important to me to ensure that my clients have a smooth experience. If you have any other thoughts or need further...
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I was a bit distant from everything, but overall the job was completed to satisfaction.
Reply from Jay Melgar
October 15th, 2025 03:17 PM
I appreciate your feedback, Kristin. I'm glad to know that despite feeling a bit distant, the job was completed to your satisfaction. If there's anything I can do to improve your experience in the future, please don't hesitate to reach out....
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I liked the bank's figures and the speed with which my loan officer helped me with the process. But he definitely needs to improve his communication skills and customer engagement. I didn't feel informed at all during the process.
Reply from Jay Melgar
October 15th, 2025 03:17 PM
I appreciate your feedback, Emil. It's good to know that the speed of the process and our terms met your expectations. I apologize for any lack of communication you experienced, as keeping you informed is important to me. I'll work on addressing...
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PatienceI was a first time home buyer and basically had to sell a house, get two different gifts for my aunt and uncles, and we were constantly tweaking the numbers to pull it off. #1 broker even said that my offer was being written on toilet...
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Reply from Jay Melgar
October 15th, 2025 03:18 PM
It sounds like your home buying journey was quite the adventure, John! I appreciate your patience and persistence through it all. I'm glad I could be part of helping you navigate the complexities, and I'm delighted to hear that you and your...
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About
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. Fairway is a full-service mortgage lender based in Madison, Wisconsin, and Carrollton, Texas, with more than 7,900 team members and 700 branches nationwide. Fairway funded $72.5 billion in 2021.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Branch
Time Zone
Central Standard Time (CST)
Disclaimer
Copyright©2025 Fairway Independent Mortgage Corporation. NMLS#2289 (https://nmlsconsumeraccess.org/EntityDetails.aspx/company/2289).
4750 S. Biltmore Lane, Madison, WI 53718, 1-866-912-4800. Restrictions and limitations may apply. All rights reserved. Equal Housing Opportunity.
Legal Disclosures: bit.ly/FIMCDisclosures