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New American Funding - Samantha Bustos

Name: New American Funding - Austin, TX
Address: 10497 Town and Country Way Suite 320, Houston, Texas, 77024
Telephone: +1-800-450-2010
Rating: 4.92

Branch Manager

New American Funding - Austin, TX

4.92

(242)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Houston, TX

https://www.newamericanfunding.com/mortgage-loans/SamanthaBustos

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4.92

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My experience with New American Funding was extremely frustrating and disappointing.To start, the origination and processing fees were unusually high compared to what I’ve seen from other lenders. As a first-time homebuyer, you expect some...

Reply from Samantha Bustos

March 27th, 2026 07:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Love working with Samanatha she's always on top of it!

Our experience was great because the team was very professional and supportive throughout the entire process. Karim was always available to help us, answer our questions, and explain everything clearly. He was very patient and made us feel...

Reply from Samantha Bustos

March 19th, 2026 04:50 PM

I'm pleased to hear that your experience went smoothly and that the support provided made a positive impact, Alis. Karim’s dedication to ensuring clarity and comfort is invaluable in guiding first-time homebuyers like yourselves. If there's...

Samantha always goes above and beyond!! I will never stop referring her because her team is truly the best out! So blessed to have her for my clients!

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Reply from Samantha Bustos

March 17th, 2026 03:02 PM

Gabriela, I truly appreciate the perfect rating. It's wonderful to know that you had a positive experience. Should you have any further questions or require additional assistance in the future, please don't hesitate to reach out to me.

Great customer service from the START!

Reply from Samantha Bustos

March 16th, 2026 02:40 PM

Kasey, I'm glad to hear that you had a positive experience with my customer service from the beginning. Providing support right from the start is important to me. If you have any more questions or need further help as you continue through the...

Overall timely and effective suppor. Very good update on the progress of the loan status. Easy and troubl free documentation review and submission.

Reply from Samantha Bustos

March 16th, 2026 08:14 PM

Nikolaos, I'm really glad to know that the support you received was both timely and effective. Keeping you updated on the loan progress and providing a seamless documentation process are key parts of what I aim to deliver. If there's anything...

She was amazing!

This transaction was such a special one for my clients, and working with Samantha and her team made it an amazing experience from start to finish.They were organized, communicative, and truly on top of everything the entire time. My clients...

quick replies and very helpful on this process since it was my first purchase, i was able to understand all the steps clearly.

Reply from Samantha Bustos

March 12th, 2026 03:24 PM

Glenn, I'm pleased to hear that my assistance was helpful during your first purchase. Ensuring that each step is clear and comprehensible is a priority for me, and I'm glad to know it made a positive impact on your experience. If you have any...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan