Sabrena Hughes
VICE PRESIDENT – BRANCH MANAGER | NMLS# 1305351
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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Reviews from Web
The customer service was top notch. You could not dream of a better team to work with.
Reply from Sabrena Hughes
December 29th, 2025 06:09 PM
I'm grateful for your kind words about the customer service, Gary. It’s my priority to provide an experience that meets high expectations. If there's anything else I can assist you with, feel free to reach out.
Both Geneva and Sabrena kept us informed of everything and always answered and questions we had and in a timely manner. They were great to work with
Reply from Sabrena Hughes
December 25th, 2025 01:59 PM
I appreciate your feedback, Tamara. I'm pleased to know that you felt informed and supported throughout the process, and that Geneva and I could assist you effectively. It was a pleasure to work with you, and if you have any future questions...
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Our experience was nothing short of exceptional. Sabrena and Geneva were absolutely amazing—kind, patient, incredibly knowledgeable, and truly invested in making the process as smooth and stress-free as possible. They kept us informed every...
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Reply from Sabrena Hughes
December 24th, 2025 02:16 PM
It's great to hear about your experience, Caitlyn. I'm glad that Geneva and I could make the process smooth and stress-free for you. Keeping you informed and supported at every step is always crucial for me, and I'm pleased that our communication...
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Communication was good and anytime we had we had questions they answered great and quick!
Reply from Sabrena Hughes
December 22nd, 2025 03:11 PM
It's great to know you found the communication effective and timely, Noah. I always aim to address questions promptly and effectively. If there's ever anything else you need assistance with, feel free to get in touch.
Sabrena and Geneva were so helpful and answered all questions we had immediately. The team obviously works like a well oiled machine!
Reply from Sabrena Hughes
December 22nd, 2025 04:36 PM
Thank you, John, for your positive feedback. I'm glad to hear that you found our support helpful and efficient. Ensuring timely responses and a smooth process is always my priority. If there's anything more I can do for you in the future, don't...
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Wonderful to work with.
Reply from Sabrena Hughes
December 22nd, 2025 04:21 PM
Thank you, Janice, for your kind words. I appreciate the opportunity to work with you. If there's anything more you need or any questions come up, please do not hesitate to reach out.
Sabrena and her staff left no stone unturned when it came to reviewing and discussing our options. They were efficient and informative throughout the entire process. The use of the Highlands Residential Mortgage App and e-signature was very...
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Reply from Sabrena Hughes
December 22nd, 2025 05:20 PM
I deeply appreciate your thoughtful review, Shaquanna. It’s wonderful to hear that you found the process efficient and informative. Leveraging tools like the mortgage app and e-signature is a key part of making things as seamless as possible...
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Ms Sabrena and Ms Geneva were great at keeping me up to date on the process and were very fast. We closed in exactly 30 days. The best! Thank you very much!
Reply from Sabrena Hughes
December 19th, 2025 02:42 PM
I'm pleased that you had a positive experience with the process, Albert. Keeping you informed and moving things along efficiently is always my goal. Closing in 30 days is a great milestone, and I appreciate your recognition of our efforts....
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A super responsive team that helped us every step of the way! We are so grateful for them making our first home buying experience such a pleasant and smooth process.
Reply from Sabrena Hughes
December 15th, 2025 04:04 PM
Mallory, I’m glad to hear that you had a smooth experience with your first home purchase. Knowing I could provide support and make the process more pleasant for you really means a lot. If there's anything more you need or if you have any questions...
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From the very beginning, Sabrena and her team were knowledgeable, professional, and well-versed in the home-buying process. As a Veteran, my situation was a bit different, but they handled everything seamlessly and never skipped a beat.We encountered...
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Reply from Sabrena Hughes
December 4th, 2025 08:07 PM
Nickola, I'm touched by your kind words and appreciation. Your trust, especially with the unique aspects of a Veteran's home-buying process, means a lot to me. Handling challenges like the one with the appraiser is part of my commitment to...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Positions
- Highlands Residential Mortgage Ltd. - VP / Branch ManagerMar 1st, 2016 - Current
Year Started
2016
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 1305351,LA: 1305351, TX: 1305351, AR: 107289
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