Russell Smith and The Dream Team at ALCOVA Mortgage's Cover Image

Top 5%

Russell Smith and The Dream Team at ALCOVA Mo...

Name: Alcova Mortgage
Address: 301 Liberty St Ste 100, Whiteville, North Carolina, 28472
Telephone: +1-910-352-6344
Rating: 4.97

Branch Partner | Senior Loan Officer

The Dream Team at ALCOVA Mortgage | Whiteville +1

4.97

(1,675)

University of North Carolina Wilmington

Let me introduce you to "The Experience"! Our Dream Team ensures you receive high level communication, expertise, problem solving, products, & efficiency. At our core, we believe everything comes down to solid relationships, communication, ... Show More

Mortgage

Mortgage Loan Officer

University of North Carolina Wilmington

Contact Info

(910) 352-6344

Whiteville, NC

https://alcova.com/loan-officer/rsmith/

https://teammovemortgage.com

Location & Business Hours

Business Hours

Wed

8 AM to 6 PM

Thu

8 AM to 6 PM

Fri

8 AM to 6 PM

View All days

Search Reviews

Write a Review

4.97

(1,675)

Filter by Date

Range

Filter by Rating

5 Star

99%

4 Star

3 Star

2 Star

1 Star

My first time applying and getting approved for a mortgage. Russell, Amy, Judy, and the rest of the team made it a great experience. I highly recommend their expertise!

Reply from Owner

May 1st, 2025 01:24 PM

I'm thrilled to hear that your first mortgage experience was a positive one. It was a pleasure working with you alongside Amy, Judy, and the rest of the Dream Team. Thank you for your recommendation and for placing your trust in us at ALCOVA...

My first time ever applying and getting approved for a mortgage loan . Russel, Amy, Judy, and the rest of the team made it a great experience . I highly recommend their expertis!

Reply from Russell Smith, NMLS 78989

April 30th, 2025 03:44 PM

I'm thrilled to hear that your first mortgage experience was positive. It was a pleasure working with you, and I'm glad that Amy, Judy, and the rest of the Dream Team could contribute to making the process smooth. Thank you for your recommendation!...

Russell and his team worked tirelessly to help find solutions that best worked for me on home to purchase a home. I am grateful for his patience and expertise and willingness to help. Thank you for being professional and explaining everything...

Reply from Owner

April 30th, 2025 01:40 PM

I'm thrilled to hear that you had a positive experience with the Dream Team. It was a pleasure helping you navigate the home-buying process, and I'm glad we could provide the clarity and support you needed. Thank you for your kind words and...

Their attitude, they answered every question for me with kindness and respect. Always available. I was referred by someone else who purchase a home. The whole team, Russell, Amy and Judy, thank you for everything. If I missed anyone I apologize....

Reply from Russell Smith, NMLS 78989

April 27th, 2025 01:49 PM

I'm thrilled to hear about your positive experience with our team, Carmella. It was a pleasure to assist you, and I'm glad that Amy, Judy, and Ginger also provided the support and attention you needed. We appreciate your kind words and thank...

Trying to get into the Disclosure emails was unsuccessful and very frustrating. It did not take the code they sent to us and also sent 3 or 4 more. Could have saved a couple of weeks if Chase was not involved.

Reply from Russell Smith, NMLS 78989

April 25th, 2025 10:35 PM

thank you for your review kathy and you are right that because of one issue, the investor was overly harsh so thankfully we were able to just underwrite it ourselves and close it without using them! We are so happy for you to have been able...

Quick and easy closing

Reply from Russell Smith, NMLS 78989

April 25th, 2025 01:00 PM

I'm glad to hear that your closing process was quick and easy, Jeanette. It was a pleasure to assist you with your mortgage needs. If you have any further questions or need assistance, please feel free to reach out. Russell Smith

Russell was very personable and really seemed like he was trying to make a bad situation the best it could possibly be. He was always very responsive and provided us with multiple options for each of the many properties we looked at.

Reply from Russell Smith

April 25th, 2025 01:01 PM

I'm glad to hear that you appreciated my efforts to assist you during a challenging situation, Kimberly. It was a pleasure to work with you and provide options for your property search. Thank you for your kind words and for choosing the Dream...

Overall we had a great experience, the only problem we had was trying to type in the code numbers to open some email disclosures, don't have enough time allowed.

Reply from Russell Smith, NMLS 78989

April 23rd, 2025 02:43 PM

I'm glad to hear you had a great experience with The Dream Team at ALCOVA Mortgage. I appreciate your feedback regarding the email disclosures and will look into ways to improve this process for future clients. Thank you for bringing it to...

Constant communciation throughout the whole process and if I had any questions they were answered quickly.

Reply from Russell Smith, NMLS 78989

April 21st, 2025 02:04 PM

I'm glad to hear that you appreciated the constant communication and quick responses throughout the process. It was a pleasure to assist you, and I thank you for your positive feedback. Russell Smith

Great experience and easy

Reply from Russell Smith, NMLS 78989

April 21st, 2025 12:50 PM

I'm pleased to hear that you had a great and easy experience, Andrew. It was a pleasure assisting you at ALCOVA Mortgage. Thank you for your positive feedback! Russell Smith