Guild Mortgage - Russ Ogburn
Area Manager | NMLS# 93490
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8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
Russ always provides the absolute best service to my clients! His knowledge of the loan options and advising my clients as to which would be the best for them is top notch. If Russ tells me a client is prequalified there is never any doubt...
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Reply from Russ Ogburn
October 16th, 2024 03:33 PM
I'm delighted to hear about your positive experience, Leslie. Ensuring you are fully informed about all the loan options and which suits your client's needs best is my top priority. I'm glad to know that you feel secure and confident in my...
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Timely, professional, and open throughout the entire process!
Reply from Russ Ogburn
October 14th, 2024 05:52 PM
Hi Jacob, Thank you so much for your kind words and the 5-star rating! I'm thrilled to hear that you found the entire process at Guild Mortgage to be timely, professional, and transparent. I aim to make the loan process as smooth and easy as...
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The entire loan process from start to finish was super easy using docusign. They took all the stress off of me and basically managed everything. Even watched the market to ensure I got a great interest rate. So much work was done behind the...
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Reply from Russ Ogburn
October 5th, 2024 01:36 AM
Hi Jacklie, I really appreciate your positive feedback and am thrilled to hear that you had a stress-free experience with our loan process at Guild Mortgage. It's great to know that our behind-the-scenes efforts and market watching helped you...
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I was presented with the best mortgage rate available.
Reply from Russ Ogburn
September 25th, 2024 08:05 PM
I'm thrilled to hear that you're satisfied with the mortgage rate we were able to present to you, Blessing. Helping you secure the best available rate for your refinance was my top priority. I'm grateful for the perfect scores and for choosing...
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See the previous comment.
Reply from Russ Ogburn
September 23rd, 2024 04:12 PM
Thanks for taking the time to share your feedback, Kenneth. I'm glad to know that your experience at Guild Mortgage was mostly positive, and I received a rating of 4.25 out of 5 stars. This tells me we are on the right track! If there's anything...
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Multiple forms of communication to make sure everyone was on the same page. Held up their end of the bargain, if they said it they did it.
Reply from Russ Ogburn
September 17th, 2024 02:48 PM
I greatly appreciate your positive feedback, Michael. It was my pleasure to ensure that the communication was clear and everyone was on the same page throughout your purchase process. I'm glad to know that my commitment to uphold Guild Mortgage's...
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Overall the communication was unorganized and uncoordinated within the team and with the customer.
Reply from Russ Ogburn
September 17th, 2024 02:50 PM
I appreciate your feedback, Maria. I'm truly sorry to learn that your experience with us at Guild Mortgage did not meet your expectations. Communication is indeed a crucial part of the loan process, and it's disheartening to hear it wasn't...
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Great to work with! They got my client the best rate I have seen in a long time, and got us ready to close before the closing date!!
Reply from Russ Ogburn
August 21st, 2024 03:29 AM
Thank you, Andrew. I'm thrilled to hear that your experience with Guild Mortgage was a positive one. It's always a top priority for us to secure the best possible rates for our clients and make sure everything is ready well ahead of the closing...
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Rates, ease of process, customer service
Reply from Russ Ogburn
August 20th, 2024 09:51 PM
I'm thrilled to know that you had a positive experience with me at Guild Mortgage. Your satisfaction is my priority and I'm glad to know that you appreciated the rates, ease of the process, and our customer service. It was my pleasure to assist...
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I represented the seller on thus transaction. However, we needed to close a few days earlier and Russ worked the file over the weekend to ensure that we did. Amazing! Thanks Russ!
Reply from Russ Ogburn
July 30th, 2024 04:09 PM
You are very welcome! Thanks for the great review - Truly appreciate it. We do all we can to put our clients first and to get them to the finish line smooth and easy as well as fast as possible.
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About
Region
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Year Started
1960
Time Zone
Mountain Standard Time (MST)
Licenses
- NMLS# 93490
Hobbies
- Golf, Basketball, Hunting
Disclaimer
I am authorized to do business in the state of Mississippi. Licensed by the Mississippi Department of Banking and Consumer Finance; NMLS ID: 93490; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.