New American Funding - Russ Kaelin

Name: New American Funding - Lexington, KY
Address: 841 Corporate Drive Ste 303, Lexington, Kentucky, 40503
Telephone: +1-800-450-2010
Rating: 4.97

New American Funding - Lexington, KY

4.97

(62)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Lexington, KY

https://www.newamericanfunding.com/mortgage-loans/RussKaelin

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4.97

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Clear communication - kept us on time and up to date with everything without being pushy. Always happy to explain if we hadn't understood - and not pressuring us into making decisions

Reply from Russ Kaelin

October 24th, 2025 03:30 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Worked hard to make things work in my best interest.

Reply from Russ Kaelin

October 24th, 2025 03:20 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

I've worked with Russ for almost 20 yrs. He is the Best!

Russ, was a pleasure to work with from day one! We truly felt he had our best interest at heart!

Reply from Russ Kaelin

October 14th, 2025 06:24 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Russ is awesome! He's incredibly knowledgable and always available for even the smallest question. He found a solution for our complicated scenerio and went above and beyone several times throughout our process. He ran several numbers for me...

Reply from Russ Kaelin

October 5th, 2025 03:46 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

The level of professionalism mixed with personability was unmatched. They were completely upfront about everything and delivered the information in laymon's terms so I felt like I knew what was going on at all times. The best experience I could...

Reply from Russ Kaelin

September 7th, 2025 02:17 PM

Russ was always available to answer my questions. He worked diligently to get my closing date scheduled for what I needed.

Reply from Russ Kaelin

September 5th, 2025 08:20 PM

It's wonderful to hear that my availability and efforts helped meet your needs, Kandi. I'm glad I could assist in scheduling your closing date to your satisfaction. Thank you for trusting me with such an important process. If you have any further...

Russ is amazing, 100% satisfied

Russ and Andrea stayed on top of the process, kept us well informed, always accessible for answering questions

Reply from Russ Kaelin

August 1st, 2025 11:00 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

As a first time home buyer there were a lot of questions and there was zero hesitation in answering questions and explaining the process. When things went awry we were notified and the problems were taken care of making stress minimal throughhout...

Reply from Russ Kaelin

May 21st, 2025 01:07 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Mortgage Lending

Purchase

Refinance

Conventional Loan

VA Loan