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5.0
Encompass
T
Todd R
West Des Moines, IA
Posted on February 18th, 2024 02:06 AM
All my questions & concerns were explained quickly and effectively. Rudy was always in communication with me and kept me in the loop on everything. He made the whole process go very smoothly.
Reply from Rudy Pfaff III
February 28th, 2024 02:08 AM
Thank you so much, Todd, for taking the time to share your experience at Mutual of Omaha Mortgage. I'm thrilled to hear that you felt well informed and satisfied throughout your journey with us. It was a pleasure assisting you; maintaining...
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3.66
Encompass
D
Donald A
Georgetown, FL
Posted on February 16th, 2024 12:44 AM
Not have your loan guy quite and no one told you or got in touch with you had to get finally got someone to get me in touch with Rudy. This loan started in October just finished in Feb. This is not good.
Reply from Rudy Pfaff III
February 26th, 2024 12:45 AM
I sincerely apologize for any inconvenience you experienced during your loan process. It is unfortunate to hear about the miscommunication you encountered. Here at Mutual of Omaha Mortgage, we strive to maintain clear and consistent communication...
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5.0
Encompass
J
James E G
Alexandria, VA
Posted on February 2nd, 2024 01:35 PM
Was very friendly and informative.
Reply from Rudy Pfaff III
February 12th, 2024 01:59 PM
I'm thrilled to hear that you found our interactions friendly and informative, James. It's always my goal to provide top-notch service to every client. Your high rating is greatly appreciated and I'm glad I could assist with your needs at Mutual...
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5.0
Encompass
S
Sharon R S
Beverly Hills, FL
Posted on February 1st, 2024 03:08 PM
The response time to all inquiries--great.
Reply from Rudy Pfaff III
February 11th, 2024 03:26 PM
I'm incredibly pleased to hear that my prompt responses met your expectations, Sharon. Here at Mutual of Omaha Mortgage, we strive to be expedient and efficient in all our communications. Thank you for the excellent rating. It was a pleasure...
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4.0
Encompass
E
Everett H
BREMEN, OH
Posted on December 1st, 2023 01:56 PM
Just a stressful process, unfortunately had to change jobs. But we got it done. Thank you
Reply from Rudy Pfaff III
December 11th, 2023 01:58 PM
I appreciate your honest feedback, Everett. I understand that the mortgage process can often be stressful, especially when it coincides with significant life changes like a job switch. Please know that at Mutual of Omaha Mortgage, we strive...
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5.0
Encompass
C
Cori L B
Racine, WI
Posted on November 30th, 2023 11:20 PM
Not only is the team (Rudy especially) easy to communicate with, they made the process pleasant. Ashly was super responsive as well. Thank you for helping our family navigate this and put us in a better position.
Reply from Rudy Pfaff III
December 10th, 2023 11:22 PM
I'm deeply humbled by your kind words, Cori. I, along with the entire Mutual of Omaha Mortgage team, strive to make the process as smooth as possible for our clients. I'm thrilled to hear that we were able to assist your family in improving...
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5.0
Encompass
L
Luane E E
Anniston, AL
Posted on November 18th, 2023 01:06 PM
Very professional and timely service.
Reply from Rudy Pfaff III
November 28th, 2023 01:07 PM
I'm extremely grateful for your kind words and high rating, Luane. My ultimate goal at Mutual of Omaha Mortgage is to provide a professional and timely service to all my clients. Your positive feedback truly made my day. If you ever need any...
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5.0
Encompass
I
Ian O
ALLOWAY, NJ
Posted on November 10th, 2023 01:05 PM
Rudy and his team made this process as easy as it could be. They are all very knowledgeable and were ready and willing to help with everything.
Reply from Rudy Pfaff III
November 20th, 2023 01:15 PM
I'm incredibly grateful for your positive feedback, Ian. It's a pleasure to hear that my team and I could make the process seamless and efficient for you. We pride ourselves in our knowledge and willingness to assist our clients at Mutual of...
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5.0
Encompass
H
Harold D J
ATMORE, AL
Posted on October 30th, 2023 12:19 AM
Rudy Pfaff
Reply from Rudy Pfaff III
November 9th, 2023 12:20 AM
I am immensely grateful for your generous review, Harold. Your satisfaction is my main priority and your positive rating confirms that I'm on the right path. If you need any more assistance in the future, don't hesitate to reach out. Thank...
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5.0
Encompass
L
Lorianne R
SEMMES, AL
Posted on October 28th, 2023 02:07 PM
Everyone was great to work with. Rudy and Donna made everything as easy as possible. The process went quick. Will definitely recommend
Reply from Rudy Pfaff III
November 7th, 2023 02:09 PM
I'm deeply honored by your kind words and excellent rating, Lorianne. It was a pleasure to assist you throughout the process. Donna and I always aim to make things as convenient as possible for our clients. Hearing that you'd recommend Mutual...
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