TN, Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
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8 AM to 6:30 PM
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closed
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closed
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Reviews from Web
Had an amazing experience with Ryan Guess / Evolve Bank. He and his team are incredibly responsive and always willing to hop on the phone to talk through any questions I had throughout the underwriting/closing process.It’s obvious that Ryan...
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Reply from Ryan Guess
February 9th, 2026 08:39 PM
I appreciate your feedback, Andrew. It's great to know that you found the experience of working with me and the team responsive and supportive throughout your home buying process. I'm glad I could assist in securing a favorable interest rate...
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Lis Perez - Northpointe Bank
Un proceso acompañado del mejor equipo que hemos tenido, muy buena experiencia y atención al cliente
Reply from Lis Perez - Northpointe Bank
July 8th, 2025 05:43 PM
¡Manuel muchísimas gracias por tus palabras! Nos llena el corazón saber que viviste esta experiencia acompañado de un equipo que te hizo sentir seguro y bien atendido. Nuestro mayor compromiso es justamente ese: estar a tu lado en cada paso,...
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Lis Perez - Northpointe Bank
She helped us complete the purchase of our first home, secure a good interest rate, and made sure the numbers always aligned with what we had discussed.
She’s also very kind and pleasant to work with.
Reply from Lis Perez - Northpointe Bank
June 3rd, 2025 11:09 PM
Katherine, thank you so much for your beautiful words!It was truly a blessing to walk alongside you during this important chapter. Helping you purchase your first home and making sure everything aligned just right was not only my job—it was...
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My husband and I had to refinance a home that we inherited and had no clue where to start.If you are thinking about buying a home or refinancing your home, Ryan Guess is definitely the person to go to. Ryan and Jessica are right there with...
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Reply from Owner
February 26th, 2026 04:29 PM
Thank you for taking the time to share your experience, Alicia. I'm pleased that you and your husband felt supported throughout the refinancing process. I understand how important it is to feel comfortable and well-informed, and I'm glad Rebeca...
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My husband and I had to refinance a home that we inherited and had no clue where to start.If you are thinking about buying a home or refinancing your home, Ryan Guess is definitely the person to go to. Ryan and Jessica are right there with...
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My husband and I had to refinance a home that we inherited and had no clue where to start.If you are thinking about buying a home or refinancing your home, Ryan Guess is definitely the person to go to. Ryan and Jessica are right there with...
read more
Reply from Ryan Guess - Northpointe Bank
February 26th, 2026 04:29 PM
Thank you for taking the time to share your experience, Alicia. I'm pleased that you and your husband felt supported throughout the refinancing process. I understand how important it is to feel comfortable and well-informed, and I'm glad Rebeca...
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Refer to my wife's response. Very disappointed with our experience.
Reply from Emily Floyd - Northpointe Bank
May 29th, 2025 03:36 PM
I appreciate you taking a moment to share your feedback. It’s important to me, and I’m sorry to hear we didn’t fully meet your expectations with the solutions offered. We’re committed to delivering excellent service, and I value the opportunity...
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poor communication, over promising and under delivering, not clear on deadlines needed. claimed to be "ready to close" but at a rate that was not discussed due to a rapid rescore not being done in time which was assure would be done . consistent...
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Reply from Emily Floyd - Northpointe Bank
May 29th, 2025 02:38 PM
Thank you for taking the time to leave a review; your feedback is important to me. We always aim to provide top-notch service, and it’s disappointing to learn we missed the mark with the solutions we provided. I appreciate you giving us the...
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Brian was one call away when we had questions or concerns..
Reply from Brian McGuinness
July 1st, 2025 05:49 PM
Thank you, Vicki!
Brian did an outstanding job explaining anything we didn't understand and went above and beyond my expectations.
Reply from Brian McGuinness
May 29th, 2025 03:04 PM
Your review is appreciated. Thank you for the opportunity to be part of your home financing experience.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender