Southwest Michigan, Fort Wayne, IN

Fort Wayne, IN

4.92

(2,478)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM(Open now)

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.92

(2,478)

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5 Star

96%

4 Star

3 Star

2 Star

1 Star

Communication and clarity on fees. Was able to drop mortgage rate after it was locked in.

Reply from Travis Gregg, Ruoff Mortgage

August 12th, 2025 09:22 PM

So happy we were able to deliver a great experience. Thanks again.

The underwriting process is combersome and takes too long. It's unorganized and does not take into account the time it takes to get a loan done. If I'm in a hurry, I would not use Ruoff.

Reply from Joel Koziol, Ruoff Mortgage

July 2nd, 2025 05:32 PM

Terrill, I appreciate your feedback regarding the underwriting process. I understand that timeliness is crucial, and I am sorry for any inconvenience you experienced. Your insights are important to us, and we will strive to improve our efficiency....

Alex Scheske, Ruoff Mortgage has received a review with 5 star rating from Rodrigo M

Reply from Owner

July 29th, 2025 03:43 PM

Thank you so much for the 5 star review, Rodrigo! Your family is lucky to have you around and i was very grateful to work with you all. I'll continue to express my thanks in ordering from your restaurant for the rest of my life!

always kept us updated. was nice the whole way through. if we needed something alex was right there made it simple for us, especially my parents to understand

Reply from Alex Scheske

July 12th, 2025 12:30 PM

Rodrigo, I'm glad to know that you felt well-supported and consistently informed throughout the process. Making things simple and clear, especially for your parents, is something I aim to achieve for all my clients. It's heartening to hear...

We had a fantastic experience working with Alex as our loan officer. From the very beginning, Alex kept us well informed at every stage of the process, which made a typically stressful experience feel smooth and manageable. His communication...

Reply from Owner

July 29th, 2025 03:44 PM

I am tempted to frame this review in my office. I cannot thank you enough for these kind words. I cannot wait to stop by and see Teddy's new home!

Reply from Alex Scheske

July 12th, 2025 12:22 AM

Thank you so much, Laura, for your thoughtful review. I'm really pleased to hear that my communication kept the process smooth and manageable for you. It's great to know that you felt well-supported and informed throughout each stage. Being...

My wife and I purchased our second home with Alex. Alex is an industry professional with years of experience, and is incredibly knowledgeable and thorough throughout the process. He explained things so well and made information digestible....

Reply from Owner

August 5th, 2025 05:37 PM

us handsome and funny guys need to stick together #boysrule thanks for letting me assist you and Laura with your upgrade!

Alex is excellent all around. A great person to have in your corner in the home buying process. He was thorough, kind, and helped us overcome roadblocks throughout the process. Ruoff online portal was also great and easy to use as well. Thanks...

Reply from Alex Scheske

July 11th, 2025 03:25 PM

Thank you so much, Tanner, for your generous feedback. I'm glad to hear that you found my support thorough and helpful, especially during the times we encountered roadblocks. It’s wonderful to know the Ruoff online portal enhanced your experience...

Travis was available to answer any questions I had in a short amount of time. He made it easy to understand the financial aspect of purchasing a home. Travis and the Ruoff team made the loan process simple and quick!

Reply from Travis Gregg

July 11th, 2025 03:17 PM

I'm pleased to know that I could assist in making the financial aspects of purchasing a home clear and straightforward for you. It's great to hear that the loan process felt simple and quick. If any new questions arise or if you need further...

Nella was always on top of everything we needed and she also kept up well informed of any updates.

Reply from Nella Butchbaker, Ruoff Mortgage

April 13th, 2026 08:44 PM

I'm delighted to hear that you felt well-informed throughout the process. It was a pleasure assisting you, and I appreciate your kind words.

811–820 of 2478

About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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