

Salem, Chico, CA
Chico, CA

Founded in 1988, Academy Mortgage is one of the nation's largest and most respected independent mortgage lenders.
Location & Business Hours
Business Hours
Wed
9:30 AM to 7:38 PM
Thu
9:30 AM to 7:38 PM
Fri
9:30 AM to 7:38 PM
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Reviews from Web
Arlene brought a lot of comfort to a pretty stressful time. She wasn’t just doing her job, she actually seemed to care, and that meant a lot. Not everything went perfectly smooth, but she was steady and supportive the whole way. I’d definitely...
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Reply from Arlene McCoy
December 1st, 2025 09:52 PM
I'm pleased to hear that I could bring some comfort during a stressful time, Tasnim. It's important to me to show genuine care, and I'm glad that came across in our interactions. While things weren't perfectly smooth, I appreciate your understanding...
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Good experience with Arlene. She explained things clearly and made sure I didn’t feel lost, which I appreciated more than I expected. There were a few bumps in the timeline, but she handled them well and stayed professional throughout.
Reply from Arlene McCoy
December 1st, 2025 09:05 PM
It's great to hear that you had a good experience, Andy. Ensuring that you felt informed and understood was a priority for me. I appreciate your patience with the timeline bumps, and I'm pleased I could navigate them professionally. Thank you...
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Arlene was warm, knowledgeable, and easy to talk to. I felt like she really listened to what I needed instead of rushing me through the process. A few moments of waiting here and there, but overall she made things feel manageable and less stressful....
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Reply from Arlene McCoy
December 1st, 2025 05:17 PM
Thank you for sharing your experience, Zach. I'm pleased to know that you felt listened to and that the process was manageable for you. While there were brief waiting times, I'm glad they didn't overshadow the overall experience. Your feedback...
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Working with Arlene was a really positive experience. She was patient and kind, especially when I got anxious about the paperwork. There were a couple of small delays, but she always did her best to keep me updated. I truly appreciated her...
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Reply from Arlene McCoy
December 1st, 2025 04:05 PM
I'm glad to hear that you had a positive experience, Kira. It was important to me that you felt supported and informed throughout the process. Thank you for your patience and understanding with the delays. Your appreciation means a lot, and...
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Arlene McCoy was a true lifesaver during this whole process. I honestly went in feeling overwhelmed, but she had this calm, reassuring way of breaking everything down so it didn’t feel scary. She checked in on me regularly and genuinely cared...
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Reply from Arlene McCoy
December 1st, 2025 04:05 PM
It was great working with you. Thanks again for putting your trust in us.
My experience with Annette was good overall, but there were a few moments where communication felt a little slow and I wasn’t always sure what the next step was. She was friendly and helpful when we did connect, just wish the process had been...
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Reply from Annette Black
December 1st, 2025 11:26 PM
I appreciate your feedback, Marjorie. It's helpful to know that while our interactions were friendly and helpful, there were points where communication could have been clearer and more consistent. I'm committed to improving this aspect and...
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Great working with Annette. She explained things clearly and was always willing to answer questions. There were a few minor delays, but she handled everything professionally. Would definitely recommend her.
Reply from Annette Black
December 1st, 2025 05:08 PM
I'm pleased to hear that you found my explanations clear and that I was able to answer your questions, Youssef. I understand that there were a few delays, and I appreciate your patience as we worked through them. Your recommendation means a...
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Annette was very knowledgeable and helped guide me through the loan process with confidence. A couple of steps took a bit longer than I thought, but she communicated well and kept me updated the whole time. Overall, really solid service.
Reply from Annette Black
December 1st, 2025 02:47 PM
I'm glad to hear that you found my guidance through the loan process helpful, Sidney. I appreciate your patience with the timeline, and I'm pleased that my communication met your needs. If you have any further questions or need assistance in...
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Fantastic experience with Annette. She was patient, responsive, and honestly just great at what she does. I felt supported the whole way through, and she helped me secure a better loan option than I expected. Truly a 5-star experience.
Reply from Annette Black
December 1st, 2025 02:47 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Annette Black was amazing to work with! She broke everything down in a way that was easy to understand and always checked in to make sure I felt comfortable with each step. She made the entire process feel smooth and stress-free. Highly recommend!...
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Reply from Annette Black
December 1st, 2025 04:00 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Founded in 1988, Academy Mortgage is one of the nation's largest and most respected independent mortgage lenders.
Products & Services
Mortgage Loan Officer
Specialities
VA Loans
Year Started
2022
Time Zone
Eastern Standard Time (EST)
Additional Information
Payment Methods
- Cash
- Credit Card
- Debit Card
NPI (National Provider Identifier)
- 6547675764
Disclaimer
North Pacific Disclaimer testing~
0 Professionals at Salem
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