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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Shelley Mitchell
Shelley, personally sat down with me to go through the numbers line by line with thorough explanations. She then worked hard taking the loan apart to rework the numbers to get me the best rate possible and beat the competition. Shelley, was...
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Reply from Shelley Mitchell
July 27th, 2026 06:27 PM
Dorothy, I'm so pleased to hear about your experience. I strive to ensure clarity and transparency in every step, and it’s wonderful to know that you felt well-informed throughout the process. It was my goal to secure the best rate for you...
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Stacey Fleece
Five stars all around for Stacey Fleece! She helped us secure the financing for our second home and was fantastic every step of the way. She truly goes above and beyond for her clients, making sure everything goes smoothly and on time. If you...
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Reply from Stacey Fleece
May 24th, 2026 06:19 PM
So happy for you and your family...can't wait to celebrate with you and thank you for letting me be a part of the journey! I know you and the kids will enjoy the beautiful new vacation home for years to come!! xoxo
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Bron Taj
This was my second refinance with Bron . He walked me threw the computer steps . Answered my question with patience . l was kept informed on each step of the process Bron made the refinance very streamlined. Thank you so much
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Shelley Mitchell
Always available to talk , and guide us through the process. Happy as can be!
Reply from Shelley Mitchell
July 27th, 2026 06:27 PM
I'm pleased to hear that you felt supported and guided throughout the process, Blake. It’s important to me to be available and assist in any way I can. Thank you for sharing your experience!
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Toni Hopper
Deapite a Volatile interest rate environment with the ongoing Middle East conflict, a challenging underwriting processs involving foreign payslips and a closing done while the borrower was overseas, Toni was professional throughout and provided...
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Michael Conner
Michael,Thank you for everything you did to help make this happen. Your dedication and attention to detail did not go unnoticed, and I’m very grateful for your help. Thank you!
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Matt Mitchell
Matt was always communicating with is in a timely manner and available for questions as they came up
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Shelley Mitchell
Shelley's communication from beginning to end was on point and on time. Even when she was out of the office for a family event, she responded to my texts. I will gladly refer my clients, family and friends to Shelley.
Reply from Shelley Mitchell
May 20th, 2026 03:41 PM
Thank you, Marjorie, for sharing your experience. I'm pleased to know that my communication met your expectations and that you felt supported even during my time away. Your referrals mean a lot to me, and I'm grateful for your trust.
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April Ramker
April was incredibly communicative and worked with us on a complex issue. Grateful for her!
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Shelley Mitchell
I appreciated all of the communication throughout the process!
Reply from Shelley Mitchell
May 20th, 2026 03:40 PM
Lyndsey, I'm pleased to know that the communication throughout the process was helpful for you. Keeping everyone informed is a priority for me. Thank you for sharing your experience! I am so Happy I could help you become a homeowner AGAIN!
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
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Pacific Standard Time (PST)
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