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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA

At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Karla is communicative, has high standards in the quality of her work, and she makes you feel like you are great friends even if you've just met. She's like a comfy house for your mortgage needs. Absolutely great experience!
Debbie went above and beyond working with our clients.. Even when tensions where high and clients crossed boundaries of respect, Debbie handled clients with care, grace and professionalism, and truly succeeded in making magic happen in an extraordinarilly...
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. Karen. Explains everything in a way that is clear and approachable. She is also a stable influence when spouses become stubborn or unruly. i will, and have referred her in the future. a note... this page is not working very well
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Matt was very responsive with text and calls. Matt always answered every question we had
Reply from Matt Mitchell
January 16th, 2026 06:12 PM
Denise, thank you so much for the great 5-star review! Being responsive and available whenever you need answers is a top priority for me—no one should be left hanging, especially during something as important as a home loan.I’m glad I could...
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Tim was immensely knowledge of the mortgage / home buying process and was able to provide high-quality advice (along with talking us off the ledge a few times) thorughout the process as well as being readily available at all hours of the day...
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Debbie is a great communicator and always solves any problems. She is very effective and so pleasant and patient. Best ever!!
Shelley made our home buying experience very pleasant and stress free. She communicated with us clearly every step of the way and was professional yet friendly. We couldn't have asked for a better experience and will be referring all of our...
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Reply from Shelley Mitchell
May 13th, 2025 01:43 PM
I'm thrilled to hear that your home buying experience was so pleasant and stress-free. It was a pleasure to assist you, and I appreciate your kind words and referrals. Thank you for allowing The Mitchell Mortgage Team to help you! Enjoy the...
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Very knowledgeable, communicative and especially kind! Works quickly and efficiently and I would work with them again!!!
Reply from Shelley Mitchell
May 13th, 2025 01:45 PM
I'm thrilled to hear that you found the process knowledgeable, communicative, and kind. It was a pleasure working with you, and I look forward to the opportunity to assist you again in the future. Thank you for your kind words & Trusting the...
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Debbie provided concise answers to all of my questions , was communicable and helpful throughout the buying process.
Toni was constantly in touch with us so we were able to provide all necessary information and the refinancing went very smoothly.
Reply from Toni Ryan
May 8th, 2025 01:59 PM
Thank you for your kind words. We made a great team - you sent me the needed items in a timely manner and we closed a great loan. You are a joy to work with.
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
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