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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA

At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Shelly was always there & responded promptly, and was very helpful to navigate through the process of getting a mortgage.
Reply from Shelley Mitchell
July 30th, 2026 11:56 PM
Johnson, I'm happy to hear that you found my support helpful throughout the mortgage process. I always strive to be responsive and assist my clients promptly. Thank you for sharing your experience!
Toni is very knowledgeable about her job and kept us informed during the process.
They did everything in their power to help us along the way to get this house.
Shelley is my go-to lender. She is always prompt to respond to calls, emails and treats my clients like family. She is the only lender I recommend.
Reply from Shelley Mitchell
July 30th, 2026 11:57 PM
Thank you, Victoria, for sharing your experience. I'm so pleased to be your go-to lender and to hear that I meet your expectations in responsiveness and care for your clients. I truly value your trust and continued recommendations.
Great communication from Tony and his team throughout our process.
Toni is so prompt to respond, very patient and pleasant. I had no surprises because she explained what I needed to do clearly. She was my main contact for all phases of the transaction along with my realtor.
Toni is so prompt to respond, very patient and pleasant. I had no surprises because she explained what I needed to do clearly. She was my main contact for all phases of the transaction along with my realtor.
Toni is so prompt to respond, very patient and pleasant. I had no surprises because she explained what I needed to do clearly. She was my main contact for all phases of the transaction along with my realtor.
Toni is so prompt to respond, very patient and pleasant. I had no surprises because she explained what I needed to do clearly. She was my main contact for all phases of the transaction along with my realtor.
Shelley and her team are amazing! They made the process very easy. Communications was excellent and loan approval came very quickly. I highly recommend The Mitchell Team!
Reply from Shelley Mitchell
July 30th, 2026 11:56 PM
Thank you, Amanda, for your kind words. I'm happy to know that the process was smooth and communication met your expectations. Your recommendation of The Mitchell Team means a lot to us!
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
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