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Highlands Residential Mortgage, Ltd. - Allen,...
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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24 hours(Open now)
Wed
24 hours
Thu
24 hours
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Reviews from Web
Robert went above and beyond to help me submit some of the paperwork that was needed through a PDF file that I was having trouble sending. He actually took time from his busy day and met with me to help with sending the files.Also, I am a flight...
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Reply from Robert Carter
July 22nd, 2026 08:27 PM
Wendy, I'm pleased to know that my experience could make the process smoother for you, especially with your unique pay schedule. I'm grateful for your recommendation to your co-workers and glad I could assist with your paperwork challenges....
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Robert almost always answers his phone, which is amazing since we all know how busy he is! If he doesn't answer, he immediately texts to let you know why. My clients love working with Robert, too. He's easy going, very professional but extremely...
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Reply from Robert Carter
July 22nd, 2026 05:32 PM
Patti, I'm grateful for your thoughtful review and recommendation. It's good to hear that my communication and problem-solving approach are appreciated by you and your clients. I strive to maintain professionalism while being approachable,...
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Robert was always available when I needed him. He went above and beyond answering all questions about homes, local market, mortgage rates and many nuances about living in the area. He was very helpful and instrumental in having a smooth process...
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Reply from Robert Carter
July 16th, 2026 04:33 PM
Aaron, I'm pleased to hear that I could assist you with your move and provide the information you needed about the local market and mortgage rates. It's great to know that my availability and support were helpful in making your transition smooth....
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We have used Robert for all of our realestate purchases and refinances over the last 14 years. And it's always been a great experience.
Reply from Robert Carter
June 30th, 2026 01:30 PM
Michael, I appreciate your trust and support over the past 14 years. It's been wonderful working with you on your real estate purchases and refinances. Thank you for sharing your positive experiences!
Robert is always great to work with . The process was smooth and easy Thank you!
Reply from Robert Carter
June 28th, 2026 10:36 AM
Julie, thank you for your kind words. I'm happy to know that the process was smooth and easy for you. It's always a pleasure working with you!
Robert went out of his wasy to make sure we understood everything, we were confused at the beginning of the process and he asked us to come into his office to thorougly go over everything we were struggling with. His willingness to answer our...
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Reply from Robert Carter
June 16th, 2026 04:27 PM
Adam, I'm grateful for your kind words and appreciate you taking the time to share your experience. I'm glad I could help clarify the process and be available when you needed assistance. Your satisfaction is important to me, and it's great...
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Got finished so good that we could have closed earlier!
Reply from Robert Carter
June 12th, 2026 01:22 PM
Vicki, I'm pleased to hear that everything went so smoothly and efficiently for you. Thank you for sharing your positive experience!
timely communication was very much appreciated. The team also worked very diligently to do things on time which was important as well.
Reply from Robert Carter
June 9th, 2026 03:48 PM
Nicole, I appreciate your feedback. I'm glad to hear that my communication and the team's timely efforts were valuable to you. Thank you for taking the time to share your experience with us.
Carter made it great! He was extremely responsive . And as a first time homebuyer, he educated me and was able to give me peace of mind during the process .
Reply from Robert Carter
June 5th, 2026 11:17 AM
Thank you, Briana, for sharing your experience. I'm happy to hear that I could provide you with the support and peace of mind you needed as a first-time homebuyer. Your feedback means a lot to me.
Robert was very attentive and explained everything very well.
Reply from Robert Carter
May 30th, 2026 03:48 PM
I'm grateful for your feedback, Dalton. It's great to know that you felt well-informed throughout the process.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
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