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First Continental Mortgage, Houston, TX
Houston, TX
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands ... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Overall experience is great, but proactive communication was lacking sometimes, which is essential in the mortgage loan process.
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Olena helped us a lot to facilitate the whole process. She provided us resources and supports throughout . She made the experience less stressful. Great job!
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The process was easy, fast. Im happy i was able to close on the date i requested.
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Seems like they are too busy to discuss and explain the process to average customer who is new or not experienced at all, the communication is a major issue.
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Olena has a very personable character that makes one very comfortable dealing with her. She’s very understandable and will go extra miles to satisfy her clients.
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Deanne was there every step of the way and was very supportive throughout the entire process. She was very professional and went above and beyond to ensure the road to becoming a homeowner went as smooth as possible. Deanne is highly recommended...
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Needs improvement in communication and pro active.
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
I appreciate your honest feedback. I understand that communication is a significant aspect of our service and apologize if you felt that this was lacking. It's our goal to provide excellent service to our valued customers and your comments...
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Olena, checked every box, and more for my family throughout this very special process. We had so many questions, and not only did Oleana answer them. Oleana came out on several occasions, and met with us at Starbucks. Oleana made sure that...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for this wonderful review. It was a pleasure assisting you and your family during this process. I'm glad to hear that I was able to provide answers to your questions and make you feel comfortable. Your satisfaction is my top priority....
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Olena did a great job walking me through ever step as this was my first time buying a house. Outstanding service
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Olena always answered so many questions for us and was always there every step of the way. Truly appreciated her and her support.
771–780 of 1071
About
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted First Continental Mortgage.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov