Fairfax, VA
Fairfax, VA
Built on commitment, character, and innovation we are a next-generation, customer-focused lender driven by a mission to make the homebuying process simple, easy, and stress-free for our clients.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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The overall experience.
Reply from Kristi Hardy
February 2nd, 2024 07:58 PM
Syed, thank you for taking the time to share your experience!
An experience with a loan officer should make you feel like they’re on your side helping you. Our experience felt like we were on her back burner and not truly cared for. Needed better communication, accuracy on paperwork, integrity on expectations...
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Reply from Samantha Gonzalez
November 6th, 2023 05:23 PM
Hi Samantha - I am genuinely sorry you felt this way throughout the process. I apologize that you and I did not have an opportunity to speak at length throughout the process - I think if we had, this may have improved how you were feeling....
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Customer service was top notch!
We received all the emails for our closing and Kristi was great being responsive if I texted or called her.
Reply from Kristi Hardy
February 2nd, 2024 07:58 PM
Thanks for leaving us a review, Ambika! We're happy that we were able to help you throughout the process.
Her team walked us through step by step and everything closed smoothly and quickly. We had a dream experience in buying our first home!
Reply from Kristi Hardy
February 2nd, 2024 07:58 PM
Patrina, congratulations on buying your first home! And thank you for taking the time to leave a review. We look forward to working with you in the future!
for
Hien and his team were very responsive and took the time to really explain everything to me step by step.
First time homebuyer, we had no idea what we were getting into or what to expect. However, Chris and his team were so kind and helpful from first step all the way to the end. Any questions we had were answered and everything was explained in...
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First time homebuyer, we had no idea what we were getting into or what to expect. However, Chris and his team were so kind and helpful from first step all the way to the end. Any questions we had were answered and everything was explained in...
read more
Everything was explained so well to us, people who had no idea what we were doing. Questions were answered and the process was explained step by step, reducing our stress significantly.
Everything is great and outstanding. Highly recommended to my friends and co-workers .
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About
Built on commitment, character, and innovation we are a next-generation, customer-focused lender driven by a mission to make the homebuying process simple, easy, and stress-free for our clients.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Eastern Standard Time (EST)
Disclaimer
Atlantic Coast Mortgage, LLC is an Equal Housing Lender | Company NMLS ID #643114 (www.nmlsconsumeraccess.org)