Central Trust Bank, Jefferson City, MO

Tom Pike is very knowledgeable and informative. He is professional, and friendly too!

TEST: Kim is amazing!

Good follow up! Reminded me when I forgot things, kept the whole loan process moving forward. Kept me up to date with the status of the loan. He was very good at explaining and providing answers to my questions. Very patient.

The communication coming from Matthew and the underwriting department was sporadic and confusing. It didn't seem like anyone was on the same page or talking with each other.

We felt we were informed and advised through the process of ups and downs with this builder

Kim was extremely knowledgeable and helpful. She was always willing to answer any question and made sure we understood the next step. She was prompt, efficient, and very friendly toward us the whole way through. She helped us get all the documents...

No specific issues

Open available for asking questions and the honest information I received.

The team was knowledgeable and great to work with.

Matt was super helpful and both he and his team were always there when we needed them. The portal to maintain and upload documents also eased the process a lot. I could tell he genuinely cared about our experience . Thank you all!