Central Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(11,323)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.94

(11,323)

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5 Star

98%

4 Star

3 Star

2 Star

1 Star

Kept us informed throughout the entire experience. Amazing customer service!

Reply from Beth Garrett

September 2nd, 2025 03:09 PM

John, I appreciate your review. It's great to know that you felt well-informed throughout the process and were satisfied with the customer service. If you have anything else on your mind or need more assistance in the future, feel free to reach...

My husband and I could not have had a better more knowledgeable Loan Officer. He was prompt and thorough with every detail, we even got a visit in closing from him. Thank you Chris for all you did to navigate us through our refinance.

Reply from Owner

August 25th, 2025 04:25 PM

Thank you so much, Phyllis - I am truly humbled by your words. I'm glad that we were able to help you and Mike accomplish your refinancing goals. All the best! Chris + The Cannon Team

Prompt, friendliness, personable, communication, all around good business communication. Would definetly recommend you to others!!

Reply from Chris Cannon, Ruoff Mortgage

August 25th, 2025 04:26 PM

Thank you so much, Phyllis! You were great to work with as well and I'm glad you had a good experience with our team. If there's ever anything we can do to help you in the future - please let us know! All the best, Chris + The Cannon Team

I had a mortgage lender that I really liked and half way through my process she was replaced. I was told she no longer worked for Ruoff. That was upsetting. My new lender and her assistant jumped right in, worked with and helped me up until...

Reply from Pam Lage, Ruoff Mortgage

August 25th, 2025 03:10 PM

I understand that transitions can be unsettling, especially when you have already built a relationship with someone. I'm glad that I, along with my assistant, was able to step in and support you through to the closing. Ensuring a smooth continuation...

Trudi made this difficult process easy and straightforward.

Ashley was VERY knowl and proactive, and helped me close early and avoid any issues. Her guidance saved me money and I've worked with her for multiple loans dispite knowing several other loan officers.

Reply from Ashley Mattox, Ruoff Mortgage

August 25th, 2025 12:45 PM

It's wonderful to hear that my knowledge and proactive approach made a difference in your experience and even helped you close early. I'm glad I could offer guidance that saved you money, and it's truly gratifying to know that you've chosen...

JT Roemer, Ruoff Mortgage has received a review with 5 star rating from Joshua C

Reply from Owner

August 26th, 2025 04:05 PM

Thank ya sir!! I'm really pleased to hear that your experience was positive. Making sure the process is straightforward and clear for you is always a priority for me. If you have any future questions or need further assistance, please feel...

JT was amazing throughout the whole process as well as Stacy. They were thorough and helped us the entire way, all the way to the closing table. I will highly recommend Ruoff to friends and family moving forward, specifically mentioning JT...

Reply from JT Roemer, Ruoff Mortgage

August 26th, 2025 04:05 PM

Thanks Brother! So glad I was able to help you and thankful you reached out when you did so you did not get railroaded! It's wonderful to hear you felt well-supported throughout the process. I’m glad both Stacey and I could assist you all the...

Beth was a pleasure to work with! We came in not really having any idea what we were doing and she made the entire process easy. She will definitely be our go to for any future needs.

Reply from Owner

September 9th, 2025 09:12 PM

Karen, I appreciate your thoughtful feedback. I look forward to working with you again in the future. If you ever have more questions, feel free to get in touch. Thank you! Beth

Beth was a pleasure to work with! We came in not really having any idea what we were doing and she made the entire process easy. She will definitely be our go to for any future needs.

Reply from Beth Garrett

September 1st, 2025 03:39 PM

Karen, thank you for your kind review. I'm thrilled to hear that I could make the process easier for you, especially when starting from scratch. It’s wonderful to know that you’d consider reaching out to me for future needs. If any questions...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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